• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot edit videos created in Spark on Express

New Here ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

I opened Adobe Express after a few months of not using it. All of my videos are inaccessible. A popup appears and states:

File cannot be opened.

This video format is no longer supported in Adobe Express but you can download it.

My video links still work in the websites where I have linked them. 

Can someone please help? I've tried both Edge and Chrome, and there is no difference, the message still appears.

TOPICS
Video

Views

676

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 19, 2023 Aug 19, 2023

Hi @Kerry23757623kvmr 

 

Unfortunately, this is the expected behavior. https://helpx.adobe.com/in/express/kb/adobe-spark-video-page-included-adobe-express.html. This was announced a while back.

 

As the popup indicates, you can still download the video, but you won't be able to make direct edits to the old project.

 

Hope this helps,

Abhi G

Votes

Translate

Translate
Adobe Employee ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

Hi @Kerry23757623kvmr 

 

Unfortunately, this is the expected behavior. https://helpx.adobe.com/in/express/kb/adobe-spark-video-page-included-adobe-express.html. This was announced a while back.

 

As the popup indicates, you can still download the video, but you won't be able to make direct edits to the old project.

 

Hope this helps,

Abhi G

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

Thank you for your reply! I unfortunately just read the same thing on the support page where I was looking for information a moment ago. I'm glad the urls still work. I will miss the ability to make edits. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

Hello,

I can also see my old videos and I understand I can't edit them, however, it is not downloading them even though it says I can. It tells me "File will be downloaded in the background when ready" but it never is ready.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

Copy link to clipboard

Copied

Hi there,

 

We're sorry for the delay. I would like to inform you that videos created in older versions of Adobe Express, especially for Spark, take a longer time to download. To ensure your video downloads completely, refrain from refreshing the page until the download is complete.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

Thanks for the reply, I have given it a full day. It still doesn’t download.

Hester Menier

--










*This correspondence and any attachments are for the sole use of
the intended recipient(s) and may contain confidential or privileged
information under state and federal law. If you are not the intended
recipient or a person responsible for delivering this message to the
intended recipient(s), please contact the sender and destroy all copies of
the original message. Any unauthorized use, disclosure, or distribution is
prohibited and may be unlawful. Any views or opinions expressed are solely
those of the author and do not necessarily represent those of the
Wentzville School District. *


*E-mail transmittal cannot be guaranteed
secure or error-free as information may be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. No employee or
agent unless contractually authorized may conclude any binding agreement on
behalf of the District.*

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

LATEST

Hey Kerry23757623kvmr,

Sorry to hear about the trouble you're experiencing with Adobe Express. It seems like there might be a compatibility issue with the video format you've been using. Have you tried converting your videos to a different format before importing them into Adobe Express? Alternatively, reaching out to Adobe support might provide more specific solutions tailored to your situation. Hopefully, you'll be able to resolve this issue soon!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines