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Error code - adobe express

New Here ,
Aug 22, 2023 Aug 22, 2023

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I keep getting this error code everytime i try to edit something on adobe express - how do i fix it?

error adobe express.JPG

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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We are looking into this issue Terrie.

 

Sorry for the inconvenience.

 

--Anubhav

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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Hi Terrie, really sorry for the inconvenience caused.

In order to provide a faster fix, would it be possible to share with us the script, the font and maybe the text that you have used ?

Many thanks in advance.


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Explorer ,
Sep 11, 2023 Sep 11, 2023

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Hello, I've ancountered the same problem and I'm not able to use the app in these days.

 

Any update on the fix?

 

Thanks!!

 

Dario

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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Hi Dario,


Sorry for the problem caused, we are currently trying to solve the problem.

To make sure that we are solving the same issue: What script and font have you used ? What is the text that you inserted in the text box ?
Many thanks for your answer and sorry again for the inconvenience caused.

Razvan

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Explorer ,
Sep 11, 2023 Sep 11, 2023

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In my case I can't even start the application, this address goes into error:
https://new.express.adobe.com/

Thanks.

Dario

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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Hi Dario, could you provide us a screenshot of your error ?

Many thanks in advance.

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Explorer ,
Sep 12, 2023 Sep 12, 2023

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Sorry for late reply. The screenshot did not added any tech info BUT....today the app seems to work fine.

 

Is there something I can do for you?

 

Dario

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Explorer ,
Sep 26, 2023 Sep 26, 2023

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Hello!

 

Today I still have the same error. I attach the screenshot with console.

 

DSenza-titolo-2.jpg

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi @Dario Welco,

 

We are sorry for your difficulties. Does this error occur while launching the application or using any Adobe Express features? Please try using a different browser, such as Google Chrome, Microsoft Edge, or Safari (on Mac). Try clearing the cache/cookies of the browser you are working on.

 

Please let me know how it goes with additional information.

 

Thank you,

Neelam



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Explorer ,
Sep 27, 2023 Sep 27, 2023

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Hello Neelam and thanks for reply!

 

This error occurs while launching the application. I tryed 3 browsers and I cleared the cache but nothing happens and no error code is reported.

 

At the moment I am blocked by this issue. Any other ideas?

 

D

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Explorer ,
Sep 27, 2023 Sep 27, 2023

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I understand this is a beta, but sadly I find myself converting my Adobe Express designs in photoshop local files so I can work on it...

 

D

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi Dario,

 

Thank you for the information. Have you tried signing out and signing in back to the account? Try rebooting your system; please check if firewalls are blocking the site.

 

I understand your frustration. We will help you to get a resolution.


Thank you,

Neelam

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Explorer ,
Oct 02, 2023 Oct 02, 2023

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Hello Neelamk,

 

I tried again today to signout and signin, but still can't access the app. It's a lot of days off. This is becoming a real problem for my workflow...

 

Dario

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Adobe Employee ,
Oct 02, 2023 Oct 02, 2023

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Hi there,

 

We're sorry to hear about this. Could you please let us know if you're trying to open a document that has been shared with you or an existing document that you had created earlier & now trying to edit again?

 

We're here to help, just need some info.

 

Regards,

Tarun

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Explorer ,
Oct 03, 2023 Oct 03, 2023

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Hello Tarun, I simply want to open the main page:

https://new.express.adobe.com

but I can't access it at all.

 

The service is not available for almost two weeks!

 

Dario

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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Try using the app from Microsoft Store. I was having the same problem (and still do), and the app seems to work for now. Seriously switching to another service once my subscription to Express is over.

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Explorer ,
Oct 04, 2023 Oct 04, 2023

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Thanks for the reply...it's crazy, I installed the app from the microsoft store as you suggested BUT THE APP PRESENTS THE SAME PROBELM. It does not start. It's becoming to be absurd...Am I the only one to experience the problem?

 

Dario

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Adobe Employee ,
Oct 04, 2023 Oct 04, 2023

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Hi Dario,

 

We are sorry for your difficulties. Please help us to know the device details in which you tried accessing Adobe Express. Would you mind sharing a screenshot or a screen recording of what happens when you launch the application to investigate further?

 

We are here to help you.


Thank you,

Neelam

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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Hello Neelam,

I already attached a screenshot, but there is not much to say about that. I click the link of the app and it does not start. How can I find other debug info for you?

 

Dario

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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I can add this screenshot from the console, it's full of errors:

 

error.jpg

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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I also attach the complete console log.

 

Dario

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hi @Dario Welco 

 

Do you perhaps have a firewall setting or adblocker interfering with network access to one of these endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

 

If so, could you try temporarily relaxing those settings and check again?

 

Thanks,

Abhi G

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Explorer ,
Oct 06, 2023 Oct 06, 2023

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I did not try to relax the settings but the crash is happening without doing nothing different, from one day to another, the same descripted by @Riccardo Imperiosi 

D

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Adobe Employee ,
Oct 08, 2023 Oct 08, 2023

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Hi @Dario Welco 

 

The reason I has asked you about network settings was that the scrrenshot you attached shows an "access denied" network error when accessing adobe.io. Are you able to access other adobe web pages correctly while signed in? For example, https://assets.adobe.com/cloud-documents?

 

Abhi G

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