Having problems with uploading the media from device like photos

[Annshul37644054xsyg]

Can't upload the photos from device 

[chaimaa.7]

Hello @Annshul37644054xsyg, thank you for sharing the issue you're experiencing. To better assist you with the media upload problem in Adobe Express, could you clarify:

1. Are you unable to upload photos from your device entirely, or does the upload process start but fail to complete?
2. Are you using the mobile app, desktop app, or web browser version of Adobe Express?
3. What type of device are you working on (e.g., smartphone, tablet, PC)?
4. Have you encountered any error messages during the upload process? If so, what do they say?

Your feedback will help us identify the root cause and provide the right solution. Thank you ^CA

[Annshul37644054xsyg]

1. Unable to upload any photos from my gallery entirely.

2. Mobile app and Desktop app

3. Smart phone and Laptop 

4. After updating the app, the problem occured. Previously it was so convenient to work in Adobe express

[chaimaa.7]

Hi @Annshul37644054xsyg. 

I'm sorry to hear about the issue you're facing. Let's try to resolve it with some troubleshooting steps:

 Clear Cache and Data (Mobile App)

• Android: Go to Settings > Apps > Adobe Express > Storage > Clear Cache and Clear Data.
• iPhone: Try reinstalling the app by deleting and reinstalling it from the App Store.

Check App Permissions

• Ensure that Adobe Express has permission to access your gallery/photos

Check Storage and File Format

• Ensure your device has enough storage space.
• Verify that the photo you're trying to upload is in a supported format (JPG, PNG, etc.).

Try Different Methods to Upload

• If uploading directly from the gallery doesn't work, try uploading from cloud storage.

Let me know if any of these steps help or if the issue persists, and I’ll assist you further! 

Thanks,

Chaimaa

 

[Annshul37644054xsyg]

 

[Annshul37644054xsyg]

In the files section, only recent photos is showing. 

[Amitej S]

Hey @Annshul37644054xsyg, Can you confirm the make and model of the device you're using? Also, share the installed OS on the device. 

[Annshul37644054xsyg]

Version 26.7.2

Lenovo laptop 

Realme GT 6T mobile phone 

[Amitej S]

Hey @Annshul37644054xsyg, Thanks for sharing the details. The Recent Folder is set as the default when uploading media from the mobile device. Using the options available in the mobile file explorer, you must select the folder you want to use to upload media. Please share a screenshot of what comes up after selecting the 'File' option from the above-shared screenshot so we can better guide you. 

[craig.carmean]

This is the second time this has happened to me in the past couple of weeks. It is unacceptable. I pay for Adobe Express. Instead of telling us to delete our apps and reinstall them, maybe you should focus on fixing your app. 

[abuse removed by moderator]

[Abhi.G @ ADBE]

@craig.carmean 

See https://community.adobe.com/t5/adobe-express-bugs/uploads-not-working/idc-p/15188237#M25239

for this issue (and also Adobe community guidelines)

Abhi G