Skip to main content
A
Annshul37644054xsyg
New Participant
December 11, 2024
Question

Having problems with uploading the media from device like photos

  • December 11, 2024
  • 2 replies
  • 2367 views

Can't upload the photos from device 

    2 replies

    C
    craig.carmean
    New Participant
    March 16, 2025

    This is the second time this has happened to me in the past couple of weeks. It is unacceptable. I pay for Adobe Express. Instead of telling us to delete our apps and reinstall them, maybe you should focus on fixing your app. 

    [abuse removed by moderator]

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      March 16, 2025

      @craig.carmean 

       

      See https://community.adobe.com/t5/adobe-express-bugs/uploads-not-working/idc-p/15188237#M25239

      for this issue (and also Adobe community guidelines)

       

      Abhi G

      C
      Community Manager
      chaimaa.7Community Manager
      Community Manager
      December 11, 2024

       

      Hello @Annshul37644054xsyg, thank you for sharing the issue you're experiencing. To better assist you with the media upload problem in Adobe Express, could you clarify:

      1. Are you unable to upload photos from your device entirely, or does the upload process start but fail to complete?
      2. Are you using the mobile app, desktop app, or web browser version of Adobe Express?
      3. What type of device are you working on (e.g., smartphone, tablet, PC)?
      4. Have you encountered any error messages during the upload process? If so, what do they say?

      Your feedback will help us identify the root cause and provide the right solution. Thank you ^CA

      A
      Annshul37644054xsygAuthor
      New Participant
      December 15, 2024

      1. Unable to upload any photos from my gallery entirely.

      2. Mobile app and Desktop app

      3. Smart phone and Laptop 

      4. After updating the app, the problem occured. Previously it was so convenient to work in Adobe express

        C
        Community Manager
        chaimaa.7Community Manager
        Community Manager
        December 17, 2024

        Hi @Annshul37644054xsyg. 

        I'm sorry to hear about the issue you're facing. Let's try to resolve it with some troubleshooting steps:

         Clear Cache and Data (Mobile App)

        • Android: Go to Settings > Apps > Adobe Express > Storage > Clear Cache and Clear Data.
        • iPhone: Try reinstalling the app by deleting and reinstalling it from the App Store.

        Check App Permissions

        • Ensure that Adobe Express has permission to access your gallery/photos

        Check Storage and File Format

        • Ensure your device has enough storage space.
        • Verify that the photo you're trying to upload is in a supported format (JPG, PNG, etc.).

        Try Different Methods to Upload

        • If uploading directly from the gallery doesn't work, try uploading from cloud storage.

        Let me know if any of these steps help or if the issue persists, and I’ll assist you further! 

        Thanks,

        Chaimaa

         

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices