I activated one of the free premium Adobe express memberships offered for Etsy sellers. I knowingly let the trial expire without providing payment because I don't want to continue to use it. I even attended 2 of the virtual Adobe workshops for Etsy sellers and although I do see how it can be helpful, I've found options elsewhere that are more beneficial to me. I don't want the premium service. Following the directions, it says I need to pay to manage my account to cancel the account/ delete the account. Also, there is no button on email reminders to unsubscribe from the email reminders to update my payment for a service I don't even want. I see they claim you can get a refund after paying to cancel the account, but this seems so unnecessary. What is the reason to temporarily pay to cancel and delete my account and then I have to turn around and request a refund?
This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or Twitter tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
You only can claim a refund in the first 14 days of your paid subscription. You can't cancel a subscription when there are open payments to be done. That is a general feature design, irrespective if you are eligible for a refund or not.
Contact Adobe customer care as suggested by @John T Smith .
ABAMBO | Hard- and Software Engineer | Photographer
Adobe Express premium provides a free trial for 30 days and then the paid subscription starts. I checked the account details and found that you have an active subscription since 3 months.
This is the reason you're getting the message for payment.
We'd suggest getting in touch with the support team to start a private chat session because we can not share more info that this in a public forum like this.
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