My express updated and now all of my files are gone. I'm having a hard time getting a hold of anyone at Adobe to see if I can get them back. Did this happen to anyone else?
Same thing. I was out of the country for 5 weeks, came back, and all my files I designed with Adobe Express are gone. I am finished with Adobe. I am stopping my other Adobe subscriptions as well. If a person cannot keep, and reuse, their designs for other projects, what good is it?
I was using the web based Adobe Express. I have used it for a long time. But something changed over the last 5 weeks that I was out of the country. The User Interface is now different, and my library (Your Stuff) is empty. I'm a system software engineer so I know my way around the apps, but I finally gave up. I appreciate you reaching out to me, but I have already cancelled my Adobe subscriptions and will try another approach to my social media development. Thanks anyway.
I was using the desktop app. I also tried logging into my phone and on the web and they were not there. My files are not in any of the links that you mentioned. I will send you a direct message.
We're sorry to hear about this. Could you please let us know if you've created those files using the old version of Adobe Express or the newer version? Did you try logging out and logging in again to check if that helps? Since when have you been seeing this issue?
I did try logging out and back in. I assume it is the newer version since it had a new user interface appearance than the previous one I had been using for the last 6 months or so. I only saw this problem when i saw the new user interface. Hope this helps.
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