Syncing issues with app and computer

[KaylaW0521]

Hello,

I'm looking for a solution as to why my projects I have created on my MacBook web version of creative express aren't syncing to my iPhone app version of creative express.  It used to sync immediately and now it will be days later and it'll randomly show up.  Suggestions?

Thank you,

Kayla 

[Amitej S]

Hey Kayla,

Thanks for reaching out to us; sorry for your experience with Adobe Express. This shouldn't be happening. 

Since when are you having trouble with syncing across devices? Also, would you mind checking the mobile app settings and see if "Sync projects" is turned on? (as shown in the screenshot)

 

You may follow the mentioned steps to see if that makes any difference:

• Ensure you're logged in from the same Adobe ID from the different devices you're using.
• Try Signing out and then back in from all devices.
• Try reinstalling the mobile app. 

Note: Please ensure that your mobile device runs on the latest OS & has the latest Adobe Express app. Also, it has a stable internet connection.

.

We are here to help just let us know about your findings.

Thanks,

Amitej

[KaylaW0521]

Thank you so much for your suggestions!  I did an app update as I wasn't aware it was running an older version.  I also logged out of the app and back in and then all of my projects showed up.  Thanks again!

Kayla 

[Fraseraze1]

I have the same problem and even though my app on phone is the most updated, I have also done the log out and back, also it's syncing on wifi turned on. none of these are helping and it's a huge problem for work

[PatriciaFern]

I am having this problem as well.

[fabio27088694r6m3]

same problem here. Please fix it!

[Jenn274922027rj5]

Hello. I am having the same issues. Projects created on my phone are syncing to my computer but projects created on my computer are NOT syncing to my phone, I have reinstalled, logged out, ensured sync only over Wi-Fi is on without success. Please advise what could be causing this issue. 

Thanks!

[Amitej S]

Hi @Fraseraze1 @PatriciaFern @Jenn274922027rj5 @fabio27088694r6m3,

Are you still having trouble with this issue? Ensure that the app is updated to its latest version and that the login method and Adobe ID are the same across multiple devices in use. 

Let us know if the issue persists.

[PatriciaFern]

Yes, I am currently still having this issue. My iPhone is update to 16.2 My Adobe Express is also updated. I am logged into the same account. When I create something on the desktop it does not sync to my Adobe Express app on the phone

Thank you!

PATRICIA FERNANDEZ '89, Director of Communications
Office of Advancement

[phone and url removed by moderator]

[jonathanp46998178]

Same problem here. 

[Kandace27728495kfw3]

Same! Help!!

[zilliams]

Same problem here, please help!

[avetrone]

Same here!! It has been going on for a little while now.

[VoidGhost]

I use Adobe Express: Graphic Design on Android and Desktop and I am not seeing a Sync option at all. I've uninstalled Adobe Express: Graphic Design and restarted my phone multiple times.

[Tifftiffs]

Same issue here. Ever since the past few months syncing across devices has become non-existent. 

[VoidGhost]

The option that Amitej S showed in his screenshot isn't there at all. It's not on the desktop or app version so I'm guessing they removed the option sometime between the day he posted that screenshot and now. I was using Adobe Express for a university project so I need this fixed as soon as possible or I'll have to use something else. When I first checked Adobe Express for the projects I did on desktop I saw a few projects like the project with images I was working on but the video project wasn't there. I cleared cache, cleared storage, and even uninstalled the app and reinstalled and now nothing seems to be syncing at all.

[I28132348bz4l]

Same problem here. Does not sync, but at arbitrary moments. 

[VoidGhost]

There's clearly something wrong with the Adobe Express app so I'd recommend using Adobe Express through an internet browser on your phone.

[Lyn_D]

Dear all,

Thank you for reaching out, and we are sorry to hear you'll are experiencing difficulties with the synchronization between your devices.

We are here to help as we know how frustrating this can sometimes be as we all have busy lives and sometimes depend on applications function.

Our engineers have been informed of this and are doing their best to resolve this as soon as possible.

A workaround for this is:

• Ensure all the devices are connected to the Wi-Fi.
• Then on the device, you created that particular project that is not syncing, reopen the project in edit mode, and close this project by going back to all your projects.
• Refresh Adobe Express on the device you need to sync, and it should appear under projects. 

We apologize for any frustration this might have caused, and we will get back to you as soon as there is an update.

Many thanks,

~Lyn 🙂

[Justin25939004old6]

Same problem.  iPad and iPhone not syncing with MacBook 

[Lyn_D]

Dear all,

Thank you for reaching out, and we are sorry to hear you'll are experiencing difficulties with the synchronization between your devices.

We are here to help as we know how frustrating this can sometimes be as we all have busy lives and sometimes depend on applications function.

Our engineers have been informed of this and are doing their best to resolve this as soon as possible.

A workaround for this is:

• Ensure all the devices are connected to the Wi-Fi.
• Then on the device, you created that particular project that is not syncing, reopen the project in edit mode, and close this project by going back to all your projects.
• Refresh Adobe Express on the device you need to sync, and it should appear under projects. 

We apologize for any frustration this might have caused, and we will get back to you as soon as there is an update.

Many thanks,

~Lyn 🙂

[1savanah1]

This does not work. I've tried it muliple times.

I'm starting to think I should switch to Canva...

[Lyn_D · Accepted solution]

Dear all( @VoidGhost, @KaylaW0521, @1savanah1, @I28132348bz4l,@Justin25939004old6, @Fraseraze1, @PatriciaFern, @jonathanp46998178, @Kandace27728495kfw3),

Thank you for being patient.

Our engineers have informed us that a fix has been applied to the latest Adobe Express iOS v11.13.0, now available for download/ update in your app store.

Also, please ensure your devices run on the latest OS for iOS v16.3.1.

Once your adobe Express App and device are up to date, kindly ensure that your sync only over wifi is turned back to its original setting, test the app, and confirm if the fix has worked.

Thank you for being part of the Adobe Express community.

We are always here to help, and we apologize again for any frustration caused.

I'm looking forward to hearing from you.

Many thanks,

~Lyn

[Lyn_D]

Dear all( @zilliams, @avetrone, @fabio27088694r6m3, @Jenn274922027rj5 ),

Thank you for being patient.

Our engineers have informed us that a fix has been applied to the latest Adobe Express iOS v11.13.0, now available for download/ update in your app store.

Also, please ensure your devices run on the latest OS for iOS v16.3.1.

Once your adobe Express App and device are up to date, kindly ensure that your sync only over wifi is turned back to its original setting, test the app, and confirm if the fix has worked.

Thank you for being part of the Adobe Express community.

We are always here to help, and we apologize again for any frustration caused.

I'm looking forward to hearing from you.

Many thanks,

~Lyn

[Christopher29748876bok9]

I have tried everything suggested in this thread, and I still canot sync between my ipad and my computer.