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Unable to download PDF from Adobe Express Desktop Version.

New Here ,
Jun 19, 2023 Jun 19, 2023

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Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

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correct answers 1 Pinned Reply

Adobe Employee , Apr 19, 2024 Apr 19, 2024

Hi @TheKurt 

Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

 

-- Irina Mork, Adobe Express Software Developer.

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Explorer ,
Jun 19, 2023 Jun 19, 2023

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I suspect Adobe's servers overload from time to time. I have often been
able to d/load jpg, pdf, png but not mp4 on many occasions; only to go back
later to do so!

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Hey @Mubarak R.,

 

Could you try downloading the PDF after clearing the cache/cookies of the browser? You can also try working on a different browser or their incognito mode to check if that makes any difference. 

 

If this doesn't resolve the issue, let us know about it and use this workaround instead.

Download the file as a JPG and then use the quick actions to convert it into a PDF.

 

AmitejS_0-1687293971199.png

 

Hope it helps!!

 

Best,

Amitej

 

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New Here ,
Jul 02, 2023 Jul 02, 2023

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This is not an acceptable workaround, as it makes the text look horrible.

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New Here ,
Nov 15, 2023 Nov 15, 2023

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Im having trouble downloading. It says an error has occured while downloading.... 

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New Here ,
Dec 10, 2023 Dec 10, 2023

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The same problem here! i have to send to print and a cant download! Its Stop on 90% and never fisnish! Damn i will my client! Thats a BIG ERROR of adobre express. How Adobe don fix this?

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Adobe Employee ,
Dec 14, 2023 Dec 14, 2023

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Hi @Bruno34171602rpwl

Thank you for your patience.

I had the same issues earlier, and updating my browser resolved this for me.

Can you update your browser if one is available?

If you're still having trouble after this, please share the browser and device details you're accessing Adobe Express with. e.g. browser name, version, Device operating system name and version, etc.

We're here to help and looking forward to hearing from you.

 

^Lyn

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New Here ,
Dec 27, 2023 Dec 27, 2023

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I'm having the same issue.  When I try to download as a pdf, I get this error message.  Have tried

1) clearing cache and cookies

2) using a different browser (safari instead of chrome)

3) trying at different times of day.  (So far have tried in about four different settings.)

4) downloading as png / jpeg with hope to convert it.  This is not an acceptible workaround though as it's pixelated and awful looking

5) restarting computer 

6) restarting wifi router, confirming that internet is working well.  (It is, and has been consistently.)

It's a seven page document, and it worked on one page.  Then I tried to do the later pages later and have not been able to get a single one to download.

Help!

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Adobe Employee ,
Dec 28, 2023 Dec 28, 2023

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Hi there,

 

Would it be possible to try downloading projects using the regular Google Chrome browser, not the Beta version or some other browser like Safari or Microsoft Edge, etc., to check if that makes any difference?

 

Do let us know about your experience.

Also, if the problem persists, please share a screen recording of your workflow. We'd need this to investigate the issue further.

 

Hope this helps!

 

Regards,

Tarun

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New Here ,
Dec 28, 2023 Dec 28, 2023

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Thanks. Yes, I tried other browsers.

Today I did it again, no change from yesterday, and it worked this time.

Strange...

Thanks!

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Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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Thanks for your response. We're glad that it worked. Feel free to contact us when you see any issues while using the app.

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New Here ,
Jan 15, 2024 Jan 15, 2024

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Hi! I am also having this issue. 

I have tried clearing cache, using different browsers (safari instead of chrome), rebooting.. none of these have helped. It reaches 90% then says it encountered an error. The document is 14 pages. I had no issues with this last week. Can someone please help me?

 

Thanks 

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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@Lisa348020540lr6 

 

As a workaround, does downloading in separate sets (say pages 1–7 first, then 8–14) work? You can select specific pages in the multi-page view as shown below:

 

AbhiG_0-1705344360717.png

 

If this works, you can then combine the individual sets using the Combine files quick action.

AbhiG_1-1705344436085.png

 

Abhi G

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New Here ,
Jan 15, 2024 Jan 15, 2024

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Thank you, it didn't work for 7 pages, but i just tried downloading the first 4 pages and that worked, but when I selected the next 4 pages it didn't work. 

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Unable to download as pdf. Rendering until 90% and throwing error. I have very important time-sensitive document that I need to download as a pdf. Any help here is appreciated. 

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi @SREEKANTH5CA8,

 

We're sorry for the delay. Could you please share the screenshot of the error message you're getting? How many pages are there in the project you're trying to download? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

 

Regards,

Tarun

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Community Beginner ,
Apr 15, 2024 Apr 15, 2024

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Same problem here. Tried different browser. No succes. 

It worked a month ago. Now not anymore.

I need this functionality for my customers!

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Hi,

 

Im now having the same issues as everyone else. I shared the link with a friend and they also couldn't get it to work. I've tried different browsers, clearing caches, downloading as jpeg and opening in adobe (horrible image), etc. Please help!

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Hi @TheKurt @Brenice36779789wtqu 

 

I just sent each of you direct messages for follow up.

 

Thanks

Abhi G

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Same issue here. it worked yesterday and not anymore today. I need a clean PDF for printing 😕

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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@Julien368509366tkh I just sent you a private message too

- Abhi G

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New Here ,
Sep 20, 2024 Sep 20, 2024

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I am having this issue now also... Is there a resolution that is timely??

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi @TheKurt 

Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

 

-- Irina Mork, Adobe Express Software Developer.

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Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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Thnx. I just tried it out and all works perfect again.

Me and my customers are happy again.

Kurt

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New Here ,
Aug 21, 2024 Aug 21, 2024

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So what is the solution? I need to print multiple pages..was trying for days. So frustrating!

 

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