• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to download PDF from Adobe Express Desktop Version.

New Here ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

Views

2.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Apr 19, 2024 Apr 19, 2024

Hi @TheKurt 

Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

 

-- Irina Mork, Adobe Express Software Developer.

Votes

Translate

Translate
Explorer ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

I suspect Adobe's servers overload from time to time. I have often been
able to d/load jpg, pdf, png but not mp4 on many occasions; only to go back
later to do so!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

Hey @Mubarak R.,

 

Could you try downloading the PDF after clearing the cache/cookies of the browser? You can also try working on a different browser or their incognito mode to check if that makes any difference. 

 

If this doesn't resolve the issue, let us know about it and use this workaround instead.

Download the file as a JPG and then use the quick actions to convert it into a PDF.

 

AmitejS_0-1687293971199.png

 

Hope it helps!!

 

Best,

Amitej

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2023 Jul 02, 2023

Copy link to clipboard

Copied

This is not an acceptable workaround, as it makes the text look horrible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Im having trouble downloading. It says an error has occured while downloading.... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 10, 2023 Dec 10, 2023

Copy link to clipboard

Copied

The same problem here! i have to send to print and a cant download! Its Stop on 90% and never fisnish! Damn i will my client! Thats a BIG ERROR of adobre express. How Adobe don fix this?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

Hi @Bruno34171602rpwl

Thank you for your patience.

I had the same issues earlier, and updating my browser resolved this for me.

Can you update your browser if one is available?

If you're still having trouble after this, please share the browser and device details you're accessing Adobe Express with. e.g. browser name, version, Device operating system name and version, etc.

We're here to help and looking forward to hearing from you.

 

^Lyn

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

I'm having the same issue.  When I try to download as a pdf, I get this error message.  Have tried

1) clearing cache and cookies

2) using a different browser (safari instead of chrome)

3) trying at different times of day.  (So far have tried in about four different settings.)

4) downloading as png / jpeg with hope to convert it.  This is not an acceptible workaround though as it's pixelated and awful looking

5) restarting computer 

6) restarting wifi router, confirming that internet is working well.  (It is, and has been consistently.)

It's a seven page document, and it worked on one page.  Then I tried to do the later pages later and have not been able to get a single one to download.

Help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

Hi there,

 

Would it be possible to try downloading projects using the regular Google Chrome browser, not the Beta version or some other browser like Safari or Microsoft Edge, etc., to check if that makes any difference?

 

Do let us know about your experience.

Also, if the problem persists, please share a screen recording of your workflow. We'd need this to investigate the issue further.

 

Hope this helps!

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

Thanks. Yes, I tried other browsers.

Today I did it again, no change from yesterday, and it worked this time.

Strange...

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

Thanks for your response. We're glad that it worked. Feel free to contact us when you see any issues while using the app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

Hi! I am also having this issue. 

I have tried clearing cache, using different browsers (safari instead of chrome), rebooting.. none of these have helped. It reaches 90% then says it encountered an error. The document is 14 pages. I had no issues with this last week. Can someone please help me?

 

Thanks 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

@Lisa348020540lr6 

 

As a workaround, does downloading in separate sets (say pages 1–7 first, then 8–14) work? You can select specific pages in the multi-page view as shown below:

 

AbhiG_0-1705344360717.png

 

If this works, you can then combine the individual sets using the Combine files quick action.

AbhiG_1-1705344436085.png

 

Abhi G

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2024 Jan 15, 2024

Copy link to clipboard

Copied

Thank you, it didn't work for 7 pages, but i just tried downloading the first 4 pages and that worked, but when I selected the next 4 pages it didn't work. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Unable to download as pdf. Rendering until 90% and throwing error. I have very important time-sensitive document that I need to download as a pdf. Any help here is appreciated. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Hi @SREEKANTH5CA8,

 

We're sorry for the delay. Could you please share the screenshot of the error message you're getting? How many pages are there in the project you're trying to download? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 15, 2024 Apr 15, 2024

Copy link to clipboard

Copied

Same problem here. Tried different browser. No succes. 

It worked a month ago. Now not anymore.

I need this functionality for my customers!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

Hi,

 

Im now having the same issues as everyone else. I shared the link with a friend and they also couldn't get it to work. I've tried different browsers, clearing caches, downloading as jpeg and opening in adobe (horrible image), etc. Please help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

Hi @TheKurt @Brenice36779789wtqu 

 

I just sent each of you direct messages for follow up.

 

Thanks

Abhi G

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Same issue here. it worked yesterday and not anymore today. I need a clean PDF for printing 😕

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

@Julien368509366tkh I just sent you a private message too

- Abhi G

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

Copy link to clipboard

Copied

Hi @TheKurt 

Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

 

-- Irina Mork, Adobe Express Software Developer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 20, 2024 Apr 20, 2024

Copy link to clipboard

Copied

Thnx. I just tried it out and all works perfect again.

Me and my customers are happy again.

Kurt

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Im having the same issue - 38 page document, gets to 90 percent download and fails. Ive tried all the solutions listed here. 

Hopefully I can get it to work because my project is due in a couple hours.
Why havent adobe fixed this issue yet? Clearly its been happening for months now. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

I am having this same issue. Failure @ 90%. I have a large project that needs to be done this weekend. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines