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153

Unable to download progress bar not moving - July 29-31; August 4-5, 2024

New Here ,
Jul 29, 2024 Jul 29, 2024

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I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

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Desktop Web , Video

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correct answers 1 Correct answer

Adobe Employee , Jul 31, 2024 Jul 31, 2024

Hi Everyone!!

 

We want to inform you all that the outage causing download issues is resolved. You can check the status here: https://status.adobe.com/products/503465.

 

AmitejS_0-1722432617883.png

 

Try clearing your cache and cookies, then attempt downloading projects in Adobe Express again. Let us know if you continue to experience issues.

 

Thanks!

Amitej 

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Har skapat en Reel. Har tömt cachen, gjort omstart, stängt av VPN, internet är på men inget fungerar med att hämta eller att dela. Vad beror det på?

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New Here ,
Jul 16, 2024 Jul 16, 2024

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I hit download to PDF. It gets to 23%, 64%, 90% then this error appears. Please advise. Thanks!

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Adobe Employee ,
Jul 30, 2024 Jul 30, 2024

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@default38650472xyz011, I'm sorry to hear you're having trouble. I just spotted your post and wondered if you still need help, as it's been a while since you last reported.

Please let me know how things are going, as I'm here to help.

^Lyn

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Community Beginner ,
Jul 30, 2024 Jul 30, 2024

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I have the same issue

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New Here ,
Jul 30, 2024 Jul 30, 2024

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il download dei contenuti è all'inifnito ma non scarica il contenuto

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New Here ,
Jul 30, 2024 Jul 30, 2024

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if i want to export my project, my download won't go past 0%.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Hallo, ich wollte folgende Datei herunterladen, der Download fängt nicht an. Er bleibt bei 0% stehen. Die Dateien aus einem anderen Projekt konnte ich jedoch herunterladen. Können Sie mir weiterhelfen?

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Hi, wir haben das gleiche Problem. 

Datei mit Adobe Express erstellt, aber Sie kann nicht runtergeladen werden. Funktioniert auch nicht in der App.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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He hecho el mismo video 3 veces de diferentes formas y nunca se consigue descargar, se queda al 0% y no progresa. Es un sencillo video de 20 segundos, necesito una solución pues necesito publicarlo en mis redes sociales.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Set up a video in express and cant download it.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Der Download des fertigen Videos startet auch nach mehrmaligem Versuch nicht.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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wanneer ik mijn bestand wil opslaan laad het filmpje niet tijdens het exporteren

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New Here ,
Jul 30, 2024 Jul 30, 2024

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I am trying to download a small clip, I have tried various resolutions and even two different browsers but the download doesn't make any progress.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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I've completed a video montage and ready to download, unfortunately it keep showing 0% downloading for almost 2 hours. Tried on other devices with different wifi connection also faced the same problems. Please address the issue as it is an urgent work.

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Says it is downloading, but stays at 0%

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New Here ,
Jul 29, 2024 Jul 29, 2024

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it keeps saying we're working on your video - download will be available soon - I have cleared my cache and deleted history

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Adobe Employee ,
Jul 30, 2024 Jul 30, 2024

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Hi 

@Artistry Den

,

 

We're sorry to hear about this. Please check this community link and try the steps mentioned in it and let us know if that helps- https://adobe.ly/3WHzJKl

 

Regards,

Tarun

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New Here ,
Jul 30, 2024 Jul 30, 2024

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hello, I can not download my file. why?

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New Here ,
Jul 30, 2024 Jul 30, 2024

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No se descargan los archivos almacenados en la nube. Se inicia la descarga y se detiene en 0%

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Community Beginner ,
Jul 29, 2024 Jul 29, 2024

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This app is freezing after strain got make a few edits. This is happen on multiple browsers on a MacBook Air

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Participant ,
Jul 29, 2024 Jul 29, 2024

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Adobe Employee ,
Jul 30, 2024 Jul 30, 2024

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Hi 

@Skytone

 

@Northwest29778056nk7l

,

 

We're sorry for the delay. To begin with, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? If not, try clearing the browser's cache and cookies, and let us know if that helps.

 

If you recently installed a pop-up blocker or third-party extension on the browser, try disabling it and see if that helps.

 

Regards,

Tarun

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New Here ,
Jul 29, 2024 Jul 29, 2024

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adobe express refuses to download

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Facing the same issue. Downloads stuck at 0%

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New Here ,
Jul 30, 2024 Jul 30, 2024

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la vidéo ne peut être téléchargée

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