Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[Tarun Saini]

Hi 

@default38882698rf3rf3

,

We're sorry to hear about this. I would like to inform you that an outage was reported and is under investigation. For more info, you can check here- https://adobe.ly/3Yp6GMQ

You can see the status once it's fixed.

Regards,

Taun

[default36084484pqrsty]

I am having trouble downloading the following video. I duplicated the file in my stuff, thinking that could help, but it still cannot be downloaded. I started from scratch and realized that this specific asset, where the doctor and the patient appear, may be damaged. When I tried to download the file, it allowed me to do so, but once I added that asset, it no longer allowed me to download it. Even if I delete it, I am still unable to download the file, even after restarting my computer or changing browsers. I am able to download any other video, just not the one with that particular video asset.

[default38902004l7uk9z]

Hoje fui tentar exportar meus vídeos e fiquei horas esperando e nada deu certo.

[default38903026b5zsmg]

Project I've created will not download.

[sean3484077759pe]

My Video is not downloading. i've tried over 50 times ding different things. It says the download is starting, but the progress bar says 0% forever. Nothing is telling me thhat there is anything wrong either.

[Abhi.G @ ADBE]

Hi,

The issue with video download stuck at 0% is now fixed. If you have Express already open in a dekstop browser tab, you may need to reload it to pick up the fix. Please let us know if you continue to see this issue. Sorry for the inconvenience.

Thanks,
Abhi G

[Northwest29778056nk7l]

of course I did all that trouble shooting. I'm dissapointed that it took support so long to acknowledge that it was a site wide issue as now listed on the status page: Adobe System Status

[droopydog500]

The major issue with Adobe Express as shown on the Adobe status page on July 31 has been closed:

You can subscribe to the alerts on the Adobe status page to get emailed updates.

See: https://status.adobe.com/

If you are still experiencing Adobe Express performance problems, please feel free to reply to this thread.

    droopy

[droopydog500]

@Jerald La Madrid, Ok, I am sorry you are still having issues. After Adobe status said the issue was resolved, I tested downloading which is what most people were reporting here and that appeared to be working again. It is possible there are [still] other issues.  

     droopy

[Brandon38105519muf2]

The program won't allow me to export my video as a .mp4 file. It doesn't progress past 0%. It won't allow me to export directly to social media either, stating that an attachment has not yet uploaded. I can't identify what that is in reference to.

[default31042493fhkmoq]

I am having issues with the program being laggy and running slowly. When I reached out to support, they said my file had too much content, but the program is struggling to run at all and won't even load the homepage. Internet connection is not the problem and I am running in incognito mode.

[aidan_chan_]

Im having the same issues. Adobe fix your app please

[P389056319eew]

erro de download do vídeo

[Joshua38906502d3u6]

I can't download a simple document as a pdf?

[default388522367djpu0]

Please help me retrieve my project. I received an error after uploading a photo and when I was trying to make it in full screen or other style. https://new.express.adobe.com/webpage/design/urn:aaid:sc:VA6C2:9ef9af78-b28e-477c-ba2c-317e356db34b? category=photos

[Rigby389054371kk2]

I am also having the same issue within my project. 

[default31730366641zxy]

In one of our website projects it is giving an error message and not allow us to edit. I attached a screen shot of the error.

[Northwest29778056nk7l]

there is def an issue with express web pages, please upvote the bug i logged for this days ago which Adobe support still havent responded to: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-slow-and-unresponsive-today/idi-p/14...

[Tarun Saini]

Hi 

@default31730366641zxy

,

We're sorry for the delay. Can you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? You may also try clearing the browser's cache and cookies to see if that helps.

Regards,

Tarun

[default38909756iijjkk]

새로고침후에도 지속적으로 연결이 끊겨 작업이 불가능합니다. 인터넷은 잘 되고있고 다른 사이트도 잘 들어갑니다.

[aidan_chan_]

WHY IS IT SO SLOW MAN. FIX THIS SHI ADOBE. EVERYTIME I DO A SIMPLE TASK LIKE MAKING A TEXT BOLD, IT FREEZES FOR AT LEAST 30 SECONDS UNTIL I CAN DO ANYTHING ELSE. 

[aidan_chan_]

MAN WHY IS IT SO SLOW MAN WHY

[aidan_chan_]

ADOBE MY WHOLE ASSIGNMENT IS DUE IN 2 HOURS. I NEED THIS FIXED OR IM NOT GONNA GET IT DONE ON TIME

[aidan_chan_]

ADOBE!!!!!! WHAT ARE YOU DOING MAN

[aidan_chan_]

I HAVE TRIED 5 OTHER BROWSERS, UPDATED MY LAPTOP, TRIED USING MY OTHER LAPTOPS. BOUGHT A PC SO I COULD USE IT ALONGSIDE 256GB OF RAM AND IT HAS DONE ABSOLUTELY NOTHING. I HAVE ALSO TRIED HAVING ONLY THE ADOBE EXPRESS PAGE OPEN AND CLOSING EVERYTHING ELSE I HAVE OPEN ON MY COMPUTER. NOTHING WORKS I AM 100% CONVINCED THE ISSUE IS AT THE FAULT OF ADOBE AND THE PROGRAM. ADOBE IT TEAM PLEASE FIX ADOBE EXPRESS SO IT ACTUALLY FUNCTIONS