Where did all my old designs go???

[Randune23]

I've been using Adobe Express for years (since it first came out) and the only files that are in "YOUR STUFF" are from last year.  I know I have been using Adobe Express since I created my YouTube channel in 2020 b/c I use only Express to create thumbnails for my videos.  So what happened to all of my old designs???

WHERE'S ALL MY OLD FILES???  WHERE DID THEY GO???

I cannot wait for Adobe's answer...

Randy

[Amitej S · Accepted solution]

Hey @Randune23, Thanks for posting on our Adobe Express Community! We understand the frustration of losing the older files.

This shouldn't be happening. When did you discover the older files missing under the 'Your Stuff' section? Did you see any 'Migrate files' banner on your Adobe Express app? Do you use the Mobile app, and are your files visible there? Please let us know if you're able to see your older files here- https://adobe.ly/4j2VRHD or https://adobe.ly/4hDnaHi

And if you see a blue tile (see attached screenshot) 

I'd also suggest you go through the following:

Adobe Express Mobile: Important updates & device requirement changes

Migrate my files to the new Adobe Express mobile app!

Do let us know about your observations!

Thanks,

Amitej

[Randune23]

Nope, I don't see that cool box.  However, I do remember seeing it in the past.  I am using the Desktop version and cannot find my old files on my main page.

I checked the three file folders (Uploads, [Originals], and Old Shared Files) and there's none of my past files.

I clicked on the first link and it took me to the exact same screen shot posted above.  However, when I clicked on the 2nd link it took me to a different page and there they all are.

So now what do I do?  The banner has me a little confused. 

Will Adobe eventually move them to the new Adobe Express platform?  Or what happens if I move them to the new Adobe Express????

Randy

[Randune23]

Still waiting on what to do with my old files or if Adobe will eventually transfer them to my new AE account???

Randy

[Abhi.G @ ADBE · Accepted solution]

Hi @Randune23 

This old post of mine outlines the logic for whether files were automatically moved when the new version was launched: https://community.adobe.com/t5/adobe-express-discussions/old-express-files-gone/m-p/14016699#M10937

For users whose files were not automatically migrated, this will presumably happen when the old version of Express is discontinued. But you can always manually migrate them now, individually or in bulk, as described on this page: https://helpx.adobe.com/express/troubleshoot/file-conversion-issues/locate-prior-files.html

Hope this helps

Abhi G