503 error generating a image

[dawid_1215]

When clicking generate button the screen changes to gray and throws a 503 error. When screen turns to a smaller screen theres a loading circle. It never loads due too error.

[Kevin Stohlmeyer]

@dawid_1215 there was a server issue noted on the Adobe Status page that is now resolved: 

https://status.adobe.com/products/536716

[dawid_1215]

@Kevin Stohlmeyer myself and 3 other people I know are experiencing the issue still.

 Failed to load resource: the server responded with a status of 503 ()

[Kartika Rawat]

Sorry about the issue. Are you still getting an issue? 

Let us know. Happy to assist.

Thanks,

^KR

[dawid_1215]

@Kartika Rawat  Yes the issue still persists, no changes

[dawid_1215]

@Kartika Rawat  its not using any tokens. When I go back or close the gray screen and open the home page again, i still have all my tokens.

[Kartika Rawat]

Sorry about that. Have you tried using another browser? 

KR

[dawid_1215]

I have attempted other browsers, differnet computers and different internet connections

[Kartika Rawat]

Let me check this with the team. Appreciate your patience.

Stand by. Thanks.

^KR

[dawid_1215]

any update?

[Kartika Rawat]

Hi there! The product team wants to see the header to investigate. Please share the screenshot of right-click on the problematic screen > Inspect > Network tab. Then enter a prompt press the generate button, and type generate in the search box. 

Thanks,

^KR