Adobe firefly video generation failing - generate button not working [merged thread]

[silke_vh]

It won't start generating after inserting all the input and pressing the generate button

[droopydog500]

Hi @Katie33485013zox2,

Firefly premium services are not available on all enterprise plans, even if they have Firefly nonpremium services. Your enterprise needs "Creative Cloud All Apps Pro V4 Edition" in order to use Firefly premium services. Your local Adobe administrator should be able to tell you if that is the plan you have.

My best,

    droopy

[Kartika Rawat]

Hi Ryan34739064lnxk!

Sorry to hear that. I merged your thread because of the similar.

Thanks, 

KR

[Katie33485013zox2]

I just asked our IT help desk. They said "We do not have Firefly Premium services on our Adobe plan." They didn't know the exact type or name of the plan. Does that mean I do not have access to generate videos with Firefly, only images? 

[droopydog500]

@Katie33485013zox2, yes, that is correct.

    droopy

[aaron_6754]

I am using an Adobe for Teams plan with Firefly Standard. I have typed in a few different prompts, press Generate, and the button seems unresponsive since nothing is generated. What remains on the screen is the "intro to Generative video" thumbnail.

[aaron_6754]

I am using an Adobe for Teams plan with Firefly Standard. I have typed in a few different prompts, press Generate, and the button seems unresponsive since nothing is generated. What remains on the screen is the "Generative Video" intro thumbnail.

[droopydog500]

Hi @aaron_6754,

Thanks for the info. I merged your other post into this thread, also.

My best,

    droopy

[focused_intuition9881]

I keep pressing generate after typing in my prompt and start image and it does noting. I tried refreshing but nothing.

[amazing_protector4287]

Hello,

I am trying to create a video with "Generate a video (Beta)" but it doesn't work. Other colleagues in my company are able to create them and I can't. Our account should have the same options so I don't understand what is the problem. Can you help me?

Thank you.

Marc

[droopydog500]

Hello @amazing_protector4287,

Thank you for your message. 

Can you please tell us what is happening when you try to create a video? Are you getting an error?

Thanks,
    droopy

[droopydog500]

Hello @focused_intuition9881,

Thank you for your message. 

This problem seems to be affecting a number of people. I merged your post into this thread. The cause is not yet clear. If you can please answer the questions in the pinned post, I can pass that along to the people diagnosing this problem.

Thanks,
    droopy

[amazing_protector4287]

When I write the prompt and click on generate it doesn't do anything, the video tutorial stays on the screen permanently.

On the other hand, I don't have the crown button that my other colleagues have.

Do you know what the problem might be?

[droopydog500]

Hi @amazing_protector4287,

Unfortunately, it looks like you are having a problem that a number of other people are, but the problem is not resolved. I have merged your post into this thread with the others. Please see the pinned reply above and provide that information to help diagnose the problem.

My best,

    droopy

[elliot_2952]

This is also an issue for the 4 other people on my team

[droopydog500]

Hi @elliot_2952,

This problem seems to be affecting a number of people. I merged your post into this thread. The cause is not yet clear. If you can please answer the questions in the pinned post, I can pass that along to the people diagnosing this problem.

My best,

    droopy

[Cory329540775o8v]

I'm unable to generate videos with Firefly. When I click the generate button, nothing happens. I have credits, and I've tried several browsers.

[droopydog500]

Hello @Cory329540775o8v,

This problem seems to be affecting a number of people. I merged your post into this thread. The cause is not yet clear. If you can please answer the questions in the pinned post, I can pass that along to the people diagnosing this problem.

My best,
    droopy

[epic_style8749]

I uploaded a picture cartoon- man with coloful hair - Prompt animate hair like wind is moving it like a power up. 

I click on the generate button and nothing happens. 

[droopydog500]

Hello @epic_style8749,

This problem seems to be affecting a number of people. I merged your post into this thread. The cause is not yet clear. If you can please answer the questions in the pinned post, I can pass that along to the people diagnosing this problem.

My best,
    droopy

[dtraub]

It would be nice if the website would provide some kind of feedback letting users know what the issue was without requiring them to search around to discover this information. Adobe earns so much money; I'm shocked they don't do a better job taking care of their customers.

[droopydog500]

For anyone having this problem before, are you still having it today? A fix rolled out might have fixed this problem.

Thanks,

    droopy

[epic_style8749]

I just tried Firefly, now it tells me. 

You don't have access to this feature

[Nite-Stian]

You get to test it, after using your attempts you need a firefly subscription to use it. If you are trying the video features you need a premium subscription, if you're trying image features a lot of the regular adobe subscriptions has that included

[Soothing_Songbird5E89]

I am a Firefly subscriber and when I create a video from a photo I see that the create video button is stuck. What is this problem and what is the solution? Please help.

[droopydog500]

Hi @Soothing_Songbird5E89,

The behaviour is you press press the generate button and nothing happens? Is this still happening today? If so, can you please answer the questions in the first pinned reply in this thread?

Thanks,

     droopy