Adobe firefly video generation failing - generate button not working [merged thread]

[silke_vh]

It won't start generating after inserting all the input and pressing the generate button

[stepho90846640]

I have managed to generate 5 or so videos. Now I'm trying to create another and the when I click the Generate button, nothing happens. I've tried reloading the page several times, double checking the settings, click and no response.

[droopydog500]

Hi @stepho90846640,

What OS and browser are you using and what version number?  Others have had this problem (which is why I merged your message into this thread), but it was believed to have been fixed.

Thanks,

    droopy

[Synergies]

I am trying to generate an image on Win 11 Pro, v. 24H2, desktop. I'm doing this online, so I assume the version of Firefly is the current version.

I typed: Nice sunny day, cute peaceful, oblivious bunny is sitting in the grass. While ferocious predator cat has leaped, from behind, and is in mid-air about to pounce on helpless bunny. Camera angle as from another bunny's point of view.
I asked for Widescreen, and hyper realistic from the side panel.

When I click Generate, there is a slight color change in the button, but nothing else happens.  No image appears.

[Synergies]

I don't know why it didn't work the first time, but I followed a different link from this area, and it generated images.  They need work, but at least images were generated

[droopydog500]

Hello @Synergies,

Thank you for your message. 

Have you successfully generated before? What model were you using (Model 3, Model 4, Image 4 Ultra)? Please tell us your OS and browser and the version numbers.

Thanks,
    droopy

[Dagu-dagu]

I ran into this issue just now. I have been generating videos today, but then one got stuck and I deleted it. 

After that I'm not able to click the "Generate" button. I have the premium subscription and plenty of credits left. Using Mac and Google Chrome. Everything else works (image generation, settings, etc.), but the "Generate"-button is grayed out and I'm not able to click on it. 

I would need a solution to this quickly as I am working against a deadline. Thanks!

[Dagu-dagu]

Replying to myself: managed to get it working by logging out completely and opening a new incognito-session. It seems my previously created videos are gone, though. Luckily I have the best ones saved locally. 

[texierjuan]

the bottom for generate is always in grey and i cant do nothing 

[droopydog500]

Hi @texierjuan,

I moved your message to this thread with similar reports. Can you please answer the questions that are listed in the pinned message in this thread?

Thanks,

    droopy

[Alicia C. Lacy]

I was experiencing the same issue. I reduced description removed request about two lines or so. Got a base image. But when I readded the sentences for additional items the system stated to try again later. 

[droopydog500]

Hi @Alicia C. Lacy ,

Can you please include a screen shot of the problem? Please include the full browser window, not just the error or problem.

Thanks,

    droopy

[Michele de Luca]

when I set the selection criteria to generate an image, the generate button is not active. I attach PHOTOS

[Oh.N8]

Hey @Michele de Luca 

There could be something going on w the server. In cases like this, I turn my computer off and on, open a new tab some basic stuff that sometimes help.

Cheers
Nate

[droopydog500]

Hello @Michele de Luca,

What OS and browser are you using and what version number?

Thanks,

    droopy