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Cannot sign in

Community Beginner ,
May 21, 2024 May 21, 2024

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cannot sign in using my active adobe account 

Bug Unresolved
TOPICS
Desktop

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4 Comments
Community Expert ,
May 21, 2024 May 21, 2024

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Hello @John277609701jg9,

 

I am sorry you are experiencing this problem.

 

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

 

Try the link to auto-open the Chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen  

Type "agent"

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a post through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs here from people claiming to be Adobe employees—they are likely to be scammers.

 

https://twitter.com/AdobeCare

 

   droopy

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Community Beginner ,
May 26, 2024 May 26, 2024

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I am a adobe paying adobe customer. 

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Community Expert ,
May 26, 2024 May 26, 2024

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Hi John,

Just to add on what droopy has said. While this is an Adobe site to give support to Adobe customers, the people who are active in responding generally don't work for Adobe. This is the reason we can only offer support on aspects of using tools. We can't help with account related matters. For that, you'd need to speak to Adobe directly and the online chat, as droopy mentioned, is the easierst way to do that.

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Adobe Employee ,
May 28, 2024 May 28, 2024

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LATEST

Hi John, Sorry for the inconvenience. I have reviewed your subscription details and see that you have already contacted our support team, and the issue has been resolved. However, if you are still experiencing trouble signing in, please share a screenshot of the sign-in error along with the version of your OS and browser, so we can better assist you.


^VS

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