• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Firefly is refreshing my projects without my request and charging me a credit each time

Community Beginner ,
Feb 05, 2024 Feb 05, 2024

Copy link to clipboard

Copied

Dear Adobe, Sometimes upon revisiting a project a few days later and without having made any changes to the project it will refresh and charge me one credit without my having requested a refresh. We get 33 credits or so a day and each project requires at least a a half a dozen re-dos, or more,  to complete into final art. In such a situation every credit counts. I hope you consifer this matter as one that needs to be addressed and fixed. - Thank you 

 

I'm using FF v2 and Mac OS 12.7.3

Bug Unresolved
TOPICS
Design , Desktop

Views

169

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
Adobe Employee ,
Feb 06, 2024 Feb 06, 2024

Copy link to clipboard

Copied

Are you using Generative Fill? You're one of many to report this. I will consolidate all posts here and share them with the team. Thank you. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

I didn't use regenerative fill on those projects. I also noticed that sometimes one or two out of a set of 10 projects or so,  using the exact same settings, wouldnt load. I can't figure out any patterns to this. Thanks for forwarding it to the the team.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

BTW, I also noticed that when I clicked "Retry" on one the project images with the problem - while I was logged out - it brought the missing image back momentarily, until I moved on to another project. If I clicked the same image when logged in it refreshed and re-rendered a new version of the image which was different in layout. Hope this helps. If there's anything I can do to help troubleshoot this please let me know.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

LATEST

I just noticed that an image that I had chosen to "Show Similar" to didn't load the next time I logged in and revisited that project. Maybe the failure to refresh and the extra charge of a credit is related to that. Just a thought.

Votes

Translate

Translate

Report

Report