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7

Firefly white screen bug

Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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I found a solution for Firefly-Chrome-Windows 10
Click the security icon and select the 'cookies and site data' option

Screenshot 2023-08-31 121355.jpg

In the next panel select 'manage cookies and site data'

Screenshot 2023-08-31 121430.jpg

Delete/Bin all the cookies.
Screenshot 2023-08-31 121600.jpg

Then when prompted, click the reload button

Screenshot 2023-08-31 122022.jpg

I tried the firewall and browser refresh solutions, none of which worked!
This option removing the cookies manually worked first time.

Good luck

Bug Unresolved

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1 Comment
Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Are you using the latest Windows update? Make sure you have the latest Microsoft firewall running with the most recent Microsoft-provided settings.

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