Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
7

Firefly white screen bug

Community Beginner ,
Aug 31, 2023 Aug 31, 2023

I found a solution for Firefly-Chrome-Windows 10
Click the security icon and select the 'cookies and site data' option

Screenshot 2023-08-31 121355.jpg

In the next panel select 'manage cookies and site data'

Screenshot 2023-08-31 121430.jpg

Delete/Bin all the cookies.
Screenshot 2023-08-31 121600.jpg

Then when prompted, click the reload button

Screenshot 2023-08-31 122022.jpg

I tried the firewall and browser refresh solutions, none of which worked!
This option removing the cookies manually worked first time.

Good luck

Bug Unresolved
214
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Sep 14, 2023 Sep 14, 2023
LATEST

Are you using the latest Windows update? Make sure you have the latest Microsoft firewall running with the most recent Microsoft-provided settings.

Translate
Report