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Firefly won't start

Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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Hi, I can't open the firefly text to image function. It keeps saying the application is unavailable (the message is kind of blocked by my tab bar but you can still read it). I've had this for a bit now, the other adobe firefly functions still work. I already deleted my history and cache but nothing has worked..

Bug Unresolved
TOPICS
Desktop

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2 Comments
Community Expert ,
Oct 21, 2023 Oct 21, 2023

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Hi @Sam van Veldhuizen ,

 

Here are the specs for Firefly.

 

Technical requirements

Adobe Firefly web app

 

Operating Systems

Windows: Version 10 or later

macOS: Version 12 or later

ChromeOS

Web browsers

Chrome, Edge: 108 or later

Firefox: 108 or later

Safari: 15 or later (Firefly isn't compatible with Lockdown mode)

Note: JavaScript must be enabled

Memory requirements

Minimum 4GB memory

Adobe Firefly web app on iOS and Android

iOS

14 or later

(Firefly isn't compatible with Lockdown mode)

Android

9.0 Pie or later

 

If you are sorted here, you can try hard resetting your browser Crtl/Cmd+Shift+R.

 

Incognito mode is also a recommendation fi you're facing issues.

 

Happy making

mj

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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LATEST

Please make sure Windows is up to date, and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings

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