Firefly won't start

[Sam van Veldhuizen]

Hi, I can't open the firefly text to image function. It keeps saying the application is unavailable (the message is kind of blocked by my tab bar but you can still read it). I've had this for a bit now, the other adobe firefly functions still work. I already deleted my history and cache but nothing has worked..

[@mj]

Hi @Sam van Veldhuizen ,

Here are the specs for Firefly.

Technical requirements

Adobe Firefly web app

Operating Systems	Windows: Version 10 or later macOS: Version 12 or later ChromeOS
Web browsers	Chrome, Edge: 108 or later Firefox: 108 or later Safari: 15 or later (Firefly isn't compatible with Lockdown mode) Note: JavaScript must be enabled
Memory requirements	Minimum 4GB memory

Adobe Firefly web app on iOS and Android

iOS	14 or later (Firefly isn't compatible with Lockdown mode)
Android	9.0 Pie or later

If you are sorted here, you can try hard resetting your browser Crtl/Cmd+Shift+R.

Incognito mode is also a recommendation fi you're facing issues.

Happy making

mj

[CMass]

Please make sure Windows is up to date, and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings