Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[Caleb25388464z6k3]

Signed up about two weeks ago, got the email about 3 days later "you're in". Have not been able to access. Followed all the admins troubleshooting steps in discord multiple times. still no success. 
Messaged them, but got no reply... just want to start using it...

*I did sign up with the wrong email like many others, but I switched my adobe account to the one I signed up with. (I also filled out the form you linked twice now). 

Any help is appreciated. 

[Katie.Maxfield]

Hi @Tracy.H I have also recieved the email saying I am in, but am not able to access the beta. Thanks

[KUBTB]

Hi, I still don't have access to the beta, please check it out for me, thanks!

[Daniel29396828681l]

Hello Tracy i have the same issue too, would help me please?

[juhat81739794]

I also have the same problem as Stephen. I have tried another browser. I'm logged in with the same username I use to log into Creative Cloud and Photoshop

[AKILAH2941540021ph]

Same issue. Can't access the site

[Cristina Carnero]

I have the same issue. Please can you help me?

[RaSch_56]

Same problem here.
Tried with Hard Browser Refresh, different Browsers.
Nothing works.

[HyperDEV]

Hi, I have the same problem. I get an error message that I do not have access. I tried it on three different devices and yes, the email is correct. Could you check if I am really unlocked to use firefly? 

[miladylondon]

Hello me too! same 🙂 got the email but can't seem to get to it properly. (did accidentally use a different email too, so partly my fault I imagine!). Thanks!

[Amelia Wysocki]

Still having issues. I did everything I was supposed to. Cleared cookies and cache. Hard reset, yadda-yadda. I got the "You're In" maybe 2 weeks ago.

[Samuel_Cortina]

I have the same issue. Received the "You're in" email, but am not able to access it even though I use the same email for login and registration. Please help.

[baileymarkham]

Same here. Have received the "You're In" email, but cannot access, other than the "Request access" button. Checked and my email matches. Eager to get started!

[James29495980n9u8]

I have the same issue. Recieved the "You're in email", but am not able to access it even though I use the same email

[Warren29500091fh86]

Hi Stephan & Tracy.
I have the same issue. I've received the "You're in" mail but cannot access the platform. I have to request access again?
The email adress is correct and I have an Adobe ID. Not sure what to do next?

[royr61888667]

Hi @Tracy.H 

Same issue here. Can you help?

[PachaHornaday]

Well, I'm not sure if it's worth also replying, but I'll give it a try. Cleared the cache, logged out of the account and back in, etc. Same problem. I filled out the pinned form. Fingers crossed.

[Lorx]

I'm having the same problem, the issue i'm facing is with the same email as my AdobeID

Received e-mail to my "Adobe mail" (that is obviously linked)
Once on firefly page still got the "Request Access" button
Refreshing doesn't help
Deleted Cache
Different Browser
Logged out and In agai
Different computer with a fresh access

Nothing listed above worked, i applied to the form specifically made for this matter.
Hoping to hear back soon as i'm very excited to try this new tool! 

[marcinl62176861]

I have the same problem 

[Craig29509853gljj]

@Tracy.H Same issue for me, I've received the 'you're in email' but can't access Firelfy any chance of taking a look please? many thanks

[allnferreira]

+1 month that I have the same problem, that I report it here and on discord, but it is still not solved...

[estherrs]

Hi,
I received my 'you're in' email on the 5th April and stil couldn't access Firefly so on the 12th April I followed instructions and submitted the form linked below ( intended for users who have received the "You're in" email and are having access issue.). This was nearly two weeks ago and I haven't heard anything back and still can't access the site?
I doubled checked and my email submitted is correct.
How much longer will it take to be granted the correct access?
Thanks for your time. 

[佳伟29515923x4t7]

1304830946@qq.com

have received the "You're In" email but are unable to access Firefly

reply for help

[CaylaCatz]

I am having trouble accessing the link.  Received the "You're in" email", clicked all 3 links, the firefly link took me back to firefly and in the corner said "request access" so I clicked that again and it showed the form again, so I did the form again, but it looks like before and said would let me in instead of giving me access.  Not sure what might be a problem.  I don't know this is a factor since all the links worked but I have a privacy-blocker web-based email program. I checked the message details and it says "1 email tracker blocked". Could this be the problem? Do I need to change it to gmail or something?

[CaylaCatz]

correction to above : instead of "let me in" should have said something more like put me on the list or register my interest. Anyways looked like the beginning of the process again.