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106

Received the "You're In" Email but having access issues

Participant ,
Mar 23, 2023 Mar 23, 2023

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I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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correct answers 2 Pinned Replies

Adobe Employee , Apr 05, 2023 Apr 05, 2023

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

  • You must have an Adobe ID associ
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Status Investigating

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Adobe Employee , May 16, 2023 May 16, 2023

*Update* We are still working through access issues. We have identified that some users who used social signup (Apple, Google, Facebook) to create or access their Adobe account are unable to access Firefly. To quickly remedy this issue, please create a new Adobe account using an email address/password (not one of the social signin options). Once you have created your new account, please fill out the form again and provide the email address associated with your new account. We will process these

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Status Started

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371 Comments
Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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Hi Stephen, we checked and see your email in our access list. Can you please try logging out, doing a hard refresh on your browser and trying again?

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New Here ,
Mar 24, 2023 Mar 24, 2023

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Hi, I still don't have access to the beta, please check it out for me, thanks!

 

Reached out directly to customer (Tracy)

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New Here ,
Mar 24, 2023 Mar 24, 2023

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me too ,I can not access to the beta

 

Reached out directly to customer (Tracy)

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New Here ,
Mar 24, 2023 Mar 24, 2023

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I requested access, received a "you're in email", but if I log in I'm not able to generate anything.

 

For example the page at https://firefly.adobe.com/generate/images shows a marketing video and a couple of "request access" buttons.

 

This may be because I'm on a corporate/enterprise login.

 

Reached out directly to customer (Tracy)

Customer should now have access (Tracy)

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hi Josh, I am looking into this. Thank you for your patience.

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Participant ,
Mar 24, 2023 Mar 24, 2023

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I think the problem is that Adobe sent the invitation to my work email address, not the personal one I use for Creative Cloud subscriptions. I reached out to my Adobe contact but haven't heard back yet. I also submitted a fresh request under my personal/CC email address.

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Participant ,
Mar 24, 2023 Mar 24, 2023

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I should add that I logged out of my browser and cleared cookies and there was no change. Tried from a second browser with the same result.

 

Reached out directly to customer (Tracy)

Customer should have access now (Tracy)

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Hi everyone,

 

I just received the E-Mail that I'm now part of the beta test. But when I go the Firefly-page, I just see a marketing video and a button to register for the beta again. Is there anything I can do or is this an Adobe/Account issue?

 

Thanks for your help!

 

Reached out directly to customer (Tracy)

Customer should now have access (Tracy)

 

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New Here ,
Mar 26, 2023 Mar 26, 2023

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I'm just like you

 

Reached out directly to customer (Tracy)

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New Here ,
Mar 26, 2023 Mar 26, 2023

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I'm having the same issue. I received the email and am logged into my Adobe account with the same address I used to sign up, but still seeing the "request access" button

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Ya, I'm like you

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New Here ,
Mar 26, 2023 Mar 26, 2023

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I let them know on the discord server and they shared a link to a google form for troubleshooting

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Explorer ,
Mar 26, 2023 Mar 26, 2023

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Same issue

 

Reached out directly to customer (Tracy)

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Yes, I have the same issue

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Adobe Employee ,
Mar 26, 2023 Mar 26, 2023

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If you received the "You're In" email, please check to make sure you are logging in with the same email address you signed up with. If you are still having issues, please leave your message here and a team member will reach out to you

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Adobe Employee ,
Mar 26, 2023 Mar 26, 2023

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If you have received the "You're In" email but are unable to access Firefly, please check that the email you logged in with is the same email you requested access with. If you have confirmed this and are still experiencing access issues, please leave your message here and a team member will reach out to you. Please be patient as we are juggling several issues at the moment. Thank you!

Status Needs More Info

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Hey there,

well, I've got an invite mail for the Firefly beta. I am logged in with the right mail and I have tried multiple browsers' no popup blocker, but I can't test the application.

Can someone help me ?

 

Reached out directly to customer (Tracy) 

Customer should now have access (Tracy)

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New Here ,
Mar 26, 2023 Mar 26, 2023

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I have the same issue. Recieved the "You're in email", but am not able to access it even though I use the same email

 

Confirmed that user now has access (Tracy)

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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I received my "You're In, it's time to try Firefly" acceptance email. When I clicked on the link and logged in to my Adobe account, I was directed to "Request Access" again.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Yeah me too

 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Yep, me too.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Samsies.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I'm just getting a blank screen

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New Here ,
Mar 27, 2023 Mar 27, 2023

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OK - I have been approved for the beta, but I don't know how to access it. I have creative cloud through my university, but it isn't listed as a bet there, so I'm guessing I need to access through chrome. Bt where's the link/page for that? Nothing came in my acceptance email from Adobe.

 

Thanks,

 

Liz

 

Reached out directly to customer (Tracy)

Customer should have access now (Tracy)

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi Liz,

I will send you a DM.

Thank you,

Tracy

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