Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[Calum29925256jesv]

I have the same issue, but my colleague who applied at the same time is able to use it on their account.

[Clara29927663nxlt]

Hello, I'm having the same problem: got the "You're in" email without having access to Firefly while I'm connected with the same email... How to proceed? Thanks

[JonathanLoquet]

Same here, I received my "You're In, it's time to try Firefly" acceptance email. When I clicked on the link and logged in to my Adobe account, I was directed to "Request Access" again. Maybe due to my corporate account ?

[lisa25345148iccc]

I just wanted to update that I had this issue, i filled out the form and today they figured it. Be patient and they will get to you.

[AllenCM22]

I got the same "You're In" but never signed up through any social to begin with. So what do I do? I filled out the "Form"....

[Julian28959572d5gk]

Hi! I have the same issue. Received the mail that i'm inside but i can't access yet. I´ve tried clearing browser cache, signing out and in and nothing...

[Bruno29809748y5e5]

Hey, same issues here. I've got an invite mail for the Firefly beta. I am logged in with the right mail and I have tried multiple browsers' no popup blocker, but I can't test the application.

Can someone help me ?

Reached out directly to customer (Tracy) 

Customer should now have access (Tracy)

[puspastudio]

I got the same issue. Please help.

[Kamaljit1048]

Not sure what to try, I've ensured I'm logging in with the email I signed in with, I've changed accounts and changed back, filled out the form and still nothing.  I cannot access the beta.  I would love to try this, but I've spent so much time trying to get in I'm about to give up.  The request access button only takes me back to the original beta sign-up form.

[Julia1813]

Hello, and i have the same issue... 

[Mello media]

I got the same problem. Can you check it for me? 

[sudips]

i have requested with my company email ID  i work for. i have enterprise subscription linked with the same email ID. i got email says "you are in".... yet still not in.

[daymonh94792913]

im having the same issue, no access Daymonharrison@gmail.com

[Gravy.Workshop]

Hi,
I received the "you're in" email on 5/9, have filed the form twice, changed account email, removed all social login from my account, but still can't access the beta.

[Gravy.Workshop]

I'm in now and look forward to test. Thanks so much.

[OlyTechyGuy]

It took a few days but mine is working now. 

[Irie23]

mine is working too, now, thank you, Tracy!

[Sahala_nousha30727922f6pb]

NOT SHOWING ACCESS  REQUEST 

[suetying308981964kww]

Hi, Same problem here, please help, thanks so much.

[OscarFromOSI]

It's now July 21 and they still haven't "gotten to me."

So yeah... this stands as a fiasco.

[Diego1407]

I requested access, received a "you're in email", but if I log in I'm not able to generate anything.