Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[PBendayan]

I'm having the exact same problem (corp license). Tried both personal (user) and admin account without success to generate anything in Firefly (Yes, I got the mail I'm in and I use the correct email)

Reached out directly to customer (Tracy)

[Bampson]

Same here , got the email , no access .  checked the email address, cleared cookies ect ,,  no luck..  

[Guest]

Hello, I just received an email confirming that I entered the beta but the site is still unavailable for me to access.

Reached out directly to customer (Tracy)

[allnferreira]

same here! 

[ardenbrooke]

Same problem. Received the "You're in" email.  Logged in with the right email but just takes me back to the sign up form.

[Liam29102528po36]

Hello, I've got the 'You're In' email too, but I had to register and I think I may have messed up by using 'Sign In with Apple ID', but I changed the email to the same one I requested access for but still can't get in.

[Miguel291024000fsj]

Hello Tracy,

I am also experiencing a similar issue. I have received an invitation, however, when I go to the Adobe Firefly page, I am not able to access the tool. Could you please assist?

Reached out directly to customer (Tracy)

Customer should have access now (Tracy)

[Niko2910268313la]

I have the same issue. Recieved the "You're in email", but am not able to access it even though I use the same email

[Zedtech1]

Is anyone having this problem? I received the you're in email, but when I go to the Firefly site it is still offering me to sign up only.

[Miguel291024000fsj]

Please refer to this thread as this post is duplicating an already existing post.

[Mr Blake]

Hi,

I just get a blank page when I click the email link, right email, no blocking, all cookies allowed. I can see it is loading a few different 'oh no' images but they dont display.

[Joshua26792809nbnr]

Hi Tracy, thanks for helping us all out! I'm having the same problem, please let me know how to proceed. Thanks!

[andréf50406820]

Same issue here! Tried logging out, resetting cache and removing cookies on Chrome and Firefox.

[Luterion]

Hi, tahnks for support. Same issue for me, maybe a mismatch in emails.

[Joe291037904sq5]

I'm having the same issue.

[Nyarlathotepx]

I have the same problem

[bradleyalphabet]

I have this issue, and cannot seem to change my login email. Please, I require actual support and there is no contact option on the entire adobe website? 

[Xtorta]

Got my You're in Email but I may have registered in my email that didn't have an Adobe account. So I signed up to adobe with this email and it says "request access" still.

[Mr Blake]

Little update, works on phone browser, not working on pc, chrome, edge

[Tristan29104797fdeo]

same problem

[TMichael66]

Hello,

I received the "You're In" email as well, but have no way of accessing the app. Please advise.

Thanks,

Tim

[kre8]

Having the same issue.

[daveyang]

Got You're In email but not able to access the beta. Thanks for looking into it.

[sheldonrennie]

Having the same issue. 

[eg291069035vaf]

Having the same issue.