Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[scottj23108598]

Same here.

[OscarFromOSI]

What a ridiculous fiasco. I'm so excited to unsubscribe from this pathetic thread.

[Oscar Busquet]

Hello, how long is the average response time to gain access?

[OscarFromOSI]

Hhahaha, wow. Sorry to laugh, but... there are no responses! Do you see any solution posted here?

This whole launch has been a joke. It's 2023 and this is the state of Adobe. Sad, really.

[gary@lexinicole.com]

Me too!

[defaultt6ud7pnrjg8h]

Same situation!

[Benjamin2923620831gz]

The same here, that really sucks i was happy as f**k ...

[Abdulrahman292342511ohn]

thank you

[virtualisoftware]

I have two Adobe accounts, because years ago I moved to a different country, and the only way to be invoiced correctly with the new company data, was to create a new account. 

So now I've got access to Firefly, and didn't realize I inserted the email for the older account I no longer use, does anybody knows how to fix it ?

[alexandrekoch]

I already received the invitation about 2 days ago, I filled out the other form suggested by Adobe employees. I've had my ID for almost 10 years and I'm waiting... I think it's disrespectful to payers...

[Céline29238681np05]

same for me

[kglad]

do you still have access to the account used with that id?

[TADvertising]

same as everyone replying here - how do we actually get access without requesting over and over when the "You're In" email is sent. Because it is not granting access.

[Shapeshifter12]

Same here - I tried in Discord where there is discussion as well and tried to respond to the person who said they were helping us, but still no access.

[Shengjiu29240499r7my]

I have received the "You're In" email but am unable to access Firefly. 

The email I logged in with is edwardju1010@gmail.com and the email I requested access with is edwardju1010@gmail.com. I have confirmed this and am still experiencing access issues, please help me to cope with this issue. Thanks.

[Roggie Rotten]

Same here.  I wonder when they will address this?   Kind of frustrating.

[default0ogew8mi5zqx]

I've received the you're in email, and for nearly a week I've been trying to access Firefly, I've filled out the form, switched email addresses for my Adobe account, switched it back, but no joy!  I've tried on different computers and different OS's but still faced with a page with a blue button that says request access.

Any suggestions?

[aconlon!]

Hi Tracy,

I received the "You're in" email.

I proceeded to the linked page, directing me to a form I then submitted.

My original information was correct, and my email address and Adobe email address match.

I look forward to hearing from you; I appreciate your help!

Annette 

[AlexSoaresApply]

I got the access e-mail but when I opened my account, the website stills redirects me to the form, and yes, I already checked my e-mail to see if it was the correct one, and it is... I have a Google account under a ".co" so I also tried changing to a ".com" and also didn't worked.

[Randy5C50]

Hey there! I just got beta access to Firefly, but it looks like I used a different email to sign up than the email I  use to actually sign into my Adobe account. Is there a way to fix this?
Thanks!

[JRamirez87]

I'm having the same issue. Should I make a threat of my own, or is this a known issue at the moment?

[Karen259209859q6r]

I also got the "You're In" email but it just redirects to the sign up page again. I am logged in under the proper account and everything. I am going to assume this is a big issue since there are over 100 replies here suffering the same fate. Discord is no use as they tell us to just post here. When we post in the community support they just lump us all into here. @Tracy.H I have filled out the form. Please keep us posted at a more regular interval so we do not loose faith in Adobe.

[Camst4]

• My Adobe ID email is definitely the same email that I recieved the "You're In" email with. I've double checked this a thousand times
• Tried logging in with separate browers etc
• I've already submitted my details with this form last week
• As per the discord I'm supposed to create a bug post here if I still don't have access

[Elias292520337xbq]

I got the email saying I'm in, but when logging in I still only see the "request access" button at the top and now beat.

I double checked email address, log in and out, computer on and off, cache, different browswer. No luck.

Extra details: Windows 10, Chrome and Firefox.

Please help!

[conorm2000326]

I've been referred here to make a post about my access issues after receiving my Firefly invite on 30/03.

When trying to access Firefly, I'm still being prompted to request access even though it's been a week since my invite has come through.

The email address I used to request access to the beta is the one I have signed in to on Adobe.com, and I have tried to access Firefly through several different browsers, on desktop and mobile.

I've performed a hard reset on my browser, cleared my cache, signed out, restarted my computer and disabled any ad blockers. Still nothing.

Is there any chance I can get some assistance on this? Thanks a lot in advance.

I've screenshotted my invite email and attached below.