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5

Structure

Community Beginner ,
May 23, 2024 May 23, 2024

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As soon as i upload an image to the structure the system then tells me I don't have access to Firefly

Bug Unresolved
TOPICS
Imaging

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3 Comments
Community Expert ,
May 23, 2024 May 23, 2024

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Hello @Gary22052723doca,

 

It looks like you might be on an enterprise account. Your local IT administrator that manages your Adobe account need to authorise your account to access Firefly. If you are not sure who that person is, start with the IT department.

 

    droopy

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Community Beginner ,
May 23, 2024 May 23, 2024

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Yes but i've sed it before, this seems to be a new error

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Community Expert ,
May 24, 2024 May 24, 2024

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Hello @Gary22052723doca ,

 

It could have been the IT administrator just decided to cut off access to one or more users for some reason (did not know it had been assigned, there was a problem raised and they turned off access, etc.).  There is no way for us or Adobe to know. You will need to contact the local Adobe administrator in your organisation.

 

    droopy

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