Skip to main content
G
GaryBoon
Participant
May 23, 2024

Structure

  • May 23, 2024
  • 3 replies
  • 507 views

As soon as i upload an image to the structure the system then tells me I don't have access to Firefly

    3 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 24, 2024

    Hello @GaryBoon ,

     

    It could have been the IT administrator just decided to cut off access to one or more users for some reason (did not know it had been assigned, there was a problem raised and they turned off access, etc.).  There is no way for us or Adobe to know. You will need to contact the local Adobe administrator in your organisation.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
      G
      GaryBoonAuthor
      Participant
      May 23, 2024

      Yes but i've sed it before, this seems to be a new error

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        May 23, 2024

        Hello @GaryBoon,

         

        It looks like you might be on an enterprise account. Your local IT administrator that manages your Adobe account need to authorise your account to access Firefly. If you are not sure who that person is, start with the IT department.

         

            droopy

        Adobe Community Expert (not an Adobe employee)
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices