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uncorrect error due to violation of guidelines

New Here ,
Sep 03, 2025 Sep 03, 2025

I uploaded a video I made to change the language. After uploading the video and downloading the credits, it tells me that the video cannot be played because it violates the guidelines. But that's not true! How can I fix this?I tried 

Bug Unresolved
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10 Comments
Community Expert ,
Sep 03, 2025 Sep 03, 2025

Hello @tommaso_4853,

Thank you for your message. 

 

Were you using the Firefly Translation service?  Could you please show us a screen shot of the full browser window with the error showing?

Thanks,
    droopy

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New Here ,
Sep 03, 2025 Sep 03, 2025

sure! I am attaching a screenshot of what I see now: there is a video that cannot be loaded at the bottom left. I can't do anything about it: it can't be clicked on, it won't open... Unfortunately, the error message saying that the rules had been violated is no longer visible. I only saw it at the end of the video upload the first time.Screenshot 2025-09-03 alle 18.00.23.png

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New Here ,
Sep 03, 2025 Sep 03, 2025

I am using the service here: https://firefly.adobe.com/upload/translate

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Community Expert ,
Sep 03, 2025 Sep 03, 2025

Where was it telling you the image violates the guidelines?  I did not see that in the screenshot you posted.  What is the subject matter (in general) of the video?

 

Thanks,

    droopy

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New Here ,
Sep 03, 2025 Sep 03, 2025

Hi @droopydog500 , 

Unfortunately, the error message only appeared once after uploading and generating the video with multiple translations. Basically, I uploaded the original video in Italian, it uploaded without any problems, then it generated the transcript without any problems, and then I requested the generation of the new video with different languages (English, Spanish, and French). After processing the request for several minutes, that error message appeared in red. The message did not appear again after that, and I did not have time to take a screenshot. The generated video now does not work (it only shows that exclamation mark), cannot be selected, and there is no further explanation as to why it is not working. However, my credits have been deducted...

The 5-minute video shows me talking about my house. The idea is to do an Airbnb check-in via video in different languages. I can send it to you if you want.

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Community Expert ,
Sep 04, 2025 Sep 04, 2025

Can you please send me a message with the file?

 

Thanks,

     droopy

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New Here ,
Sep 04, 2025 Sep 04, 2025

done! thanks a lot!

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New Here ,
Sep 16, 2025 Sep 16, 2025

hi did you have the chance to check the video?

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New Here ,
Sep 16, 2025 Sep 16, 2025

hi @droopydog500  did you have the chance to check the video?

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Community Expert ,
Sep 16, 2025 Sep 16, 2025
LATEST

Hi @tommaso_4853,

 

Sorry this took so long. 

 

Did all of the languages fail or only certain ones? I cannot tell what languages were in the failed one on the left in your image.

 

I was able to translate from Italian to English, French, and Spanish without any problems.

droopydog500_0-1758057724611.png

I can make those available to you, if you want.

 

    droopy

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