Participant

Answered

All my favorites are gone

Forum|Forum|2 years ago
May 27, 2023
52 replies
9879 views

After saving the artwork via the favorite button. Clicking on my favorites and there's nothing here just a blank white page. I had many artworks stored there now they are all probably gone forever.

Firefox
Version 115.0

Windows 10 Pro

Version 22H2

Correct answer droopydog500

Hello @arine98A6,

Thank you for your message. I am sorry you are having this problem. These questions and answers are from the document: Everything you wanted to know about Favourites in Adobe Firefly:

Q: I cannot find my favourites! What happened to them?

A: Are you using the same browser on the same computer where you favourited them? Because they are stored in the browser cache, you can only access a favourite in the same browser on the computer or mobile device it was favourited on.

Q: I am using the same browser and all my favourites disappeared. It is the same browser on the same computer. Can I get them back?

A: Unfortunately, if you are using the same browser on the same computer and they are no longer there, they are most likely gone forever. This could happen if, for example, you cleared your cache in the browser, used a utility program that claims to clean up space on your computer (which frequently includes deleting the browser cache), or ran out of disk space (causing the browser to delete them).

I said "most" likely, because there are steps you can take to rewind your cache if you had already been backing it up, but most people do not do that. My primary platform is Mac and I back my browser cache up with Time Machine on the Mac, so I can go backwards in time and restore my cache from a point in time. This has saved me a few times when something was deleted from my cache and I was able to roll the cache and settings back a day. If Windows was my primary platform, I could do something similar on it.

My best,
droopy

A

arine98A6

Participant

Olá a todos!

Fiquei uns dias sem usar o Firefly, percebi algumas pequenas mudanças, mas quando fui procurar minhas imagens no favoritos, todas haviam sumido. Já fechei e reabri o navegador, assim como, já atualizei a página inúmeras vezes.

Alguém pode me ajudar?

Obrigada.

Kevin Stohlmeyer

Community Expert

Hi @arine98A6 your favorites are saved in the browser cache. If you switched browsers or erased your cache your favorites would be gone.

M

Mathieu385763475tzs

Participant

Bonjour je ne trouve plus mes créations

Kevin Stohlmeyer

Community Expert

@Mathieu385763475tzs if you mean your saved favorites - those are tied to the browser cache. If you reset or cleared your caches those are now gone.

droopydog500

Community Manager

Hello @curt.gallery,

It is an odd choice and Adobe has said they are working on a replacement, but not timing on when it will be available. I recommend you look at these posts and upvote the one(s) you would like to see:

My best,

droopy

Adobe Community Expert (not an Adobe employee)

JRW674

Participating Frequently

@curt.gallery, It doesn't make sense and I have to keep reminding myself that Adobe, in general, always does things that don't make sense. I thought for the first time when they said you can save to "favorites" it was really saving to my cloud storage. I should have known Adobe wouldn't make something so simply and logical and I should have looked at my cloud storage first and not been surprised later.

curt.gallery

Known Participant

Does the fact that Favorites are stored locally make even a tiny bit of sense in the year 2024? Why are they not stored on our paid for Adobe Cloud? Nothing about how this is crazy talk and is going to be corrected?

droopydog500

Community Manager

@Patricia34196985qs1t,

Favourites have a number of limitations, listed in this post: Everything you wanted to know about Favourites

It is likely the case that the browser or the operating system deleted them for space reasons. If your computer has full backups (most people do not back up their computer), it is possible to recover them.

droopy

Adobe Community Expert (not an Adobe employee)

P

Patricia34196985qs1t

Known Participant

Can yoi worn us before you delete everything. Weeks of work gone

Kartika Rawat

Community Manager

Hi Patricia34196985qs1t!

Sorry to hear that. We have a similar thread that discusses the issue: https://adobe.ly/4eqNNid

We'll also share the feedback with the product team.

Let us know if you have any questions.

Thanks,

KR

P

Patricia34196985qs1t

Known Participant

No they are gone from browser as well. I just looked so everytim you create an image you better download to a file or you are paying monthly to loss your work. Wish they would worn you

P

Patricia34196985qs1t

Known Participant

Can you I get my favorites back

droopydog500

Community Manager

Hello @Patricia34196985qs1t,

Thank you for your message.

I am sorry you are having this problem. When was the last time you saw them there? Have you recently cleared your cache or re-installed the browser?

Unfortunately, if you are using the same browser on the same computer and they are no longer there, they are most likely gone forever. This could happen if, for example, you cleared your cache in the browser.

I said "most" likely, because there are steps you can take to rewind your cache if you had already been backing it up, but most people do not do that. My primary platform is Mac and I back my browser cache up with Time Machine on the Mac, so I can go backwards in time and restore my cache from a point in time. This has saved me a few times when something was deleted from my cache and I was able to roll the cache and settings back a day. If Windows was my primary platform, I could do something similar on it.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

R

ReiInSpace

Participant

All my favorites (images generated) that I've been saving over the past few months are not in the favorites section on firefly. Nothing is in there. Please advise.

R

ReiInSpace

Participant

Note: I use adobe firefly to make generated images and when I like a prompt/settings, I save the image as a favorite so I can easily replicate the design.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded