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All my favorites are gone

New Here ,
Jul 08, 2023 Jul 08, 2023

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After saving the artwork via the favorite button. Clicking on my favorites and there's nothing here just a blank white page. I had many artworks stored there now they are all probably gone forever.

 

Firefox
Version 115.0

 

Windows 10 Pro

Version 22H2

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correct answers 1 Correct answer

Community Expert , Jul 16, 2024 Jul 16, 2024

Hello @arine98A6,

Thank you for your message. I am sorry you are having this problem. These questions and answers are from the document: Everything you wanted to know about Favourites in Adobe Firefly:

Q: I cannot find my favourites! What happened to them?

A: Are you using the same browser on the same computer where you favourited them? Because they are stored in the browser cache, you can only access a favourite in the same browser on the computer or mobile device it was favourited on.

 

Q: I am

...

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correct answers 1 Pinned Reply

Adobe Employee , Aug 09, 2023 Aug 09, 2023

Hey everyone! Favorites are saved locally to your browser and will not carry over to different browsers or machines. (Ex: Chrome --> Safari --> Firefox.)  Please also be aware that your favorites will only save if you have enough memory on your machine. 

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Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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Same here. Everything gone and months of tests and really good illustrations disappeared overnight.

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Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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Me too. I'm also using Safari and they've all gone overnight.

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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@Andrew314475056wa4  can you confirm you're signed into the correct account? 

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Explorer ,
Aug 07, 2023 Aug 07, 2023

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( You do not have any images in your favorites yet
If you add an image to your favorites, it will appear here for as long as you want).

Good morning.
Every day I put images in favorites.
What you wrote above is wrong!!!
The images disappear every time.
You don't seem to like my little creations, none are in the gallery.
There are always many bugs on photoshop Beta following the updates of this one, which makes the work very painful.
Jose.

 

 

( Vous n’avez pas encore d’images dans vos favoris
Si vous ajoutez une image dans vos favoris, elle apparaîtra ici aussi longtemps que vous le souhaitez ).

Bonjour.
Tous les jours je dépose des images dans les favoris.
Ce que vous écrivez ci dessus est faux !!!
Les images disparaissent a chaque fois.
Vous semblez ne pas aimer mes petites créations , aucune ne se trouve dans la gallerie.
Il y a toujours les nombreux bogues sur photoshop Beta suite aux MAJ de celui ci , ce qui rend le travail très pénible.
José.

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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yes. I only have the single account on my laptop.

 

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Explorer ,
Aug 06, 2023 Aug 06, 2023

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Good morning.

Why do today's favorites disappear the next day?
Am I so bad for not having any images in the gallery?
Jose.

 

Bonjour.

Pourquoi les favoris du jour disparaissent le lendemain ?
Suis je si mauvais pour n'avoir aucune image dans la gallerie ?
José.

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New Here ,
Aug 06, 2023 Aug 06, 2023

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Favorites in Firefox dont show up even when selecting new favorites. No cookies or history were deleted. FF vs 116 under Windows 11.

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New Here ,
Aug 02, 2023 Aug 02, 2023

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All of my saved favorites with the text-to-image feature have disappeared! I'm devastated - is there any way to get them back? 

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New Here ,
Aug 02, 2023 Aug 02, 2023

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To be clear, I am logged into the same account I used before and am on the same browser. 

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Explorer ,
Aug 01, 2023 Aug 01, 2023

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I lost Firefly access about two-three weeks ago and it has ben restored, but since then all my favorites have disappeared even though I kept the browser tab open. 

 

I am on a Mac using Safari.

 

How can this be fixed?

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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@Andrew314475056wa4 Can you share if you're on mobile or desktop, what browser you're using, and if it's up to date?

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Community Beginner ,
Aug 09, 2023 Aug 09, 2023

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Hi. Desktop, safari and it's up to date.

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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Hey everyone! Favorites are saved locally to your browser and will not carry over to different browsers or machines. (Ex: Chrome --> Safari --> Firefox.)  Please also be aware that your favorites will only save if you have enough memory on your machine. 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Plenty of memory but they all still vanished. 

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New Here ,
Feb 01, 2024 Feb 01, 2024

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So did mine. However now knowing they are saved locally to the browser from reading the replies above, I realize I just updated my Mac OS which probably caused that to reset. Not sure if that happened to others here too.

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New Here ,
Feb 07, 2024 Feb 07, 2024

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its happened again ...i've just not used it for a while. no other changes. same browser, smae system, my cache doesnt clear automatically. etc -i had downloaded my work knowing that this issue arises (so not all lost) however the saved work only retains a part of the prompt. having spent a lot of time developing the right prompts for firefly this is just not good enough.  I'm done with this (Adobe) and will not be renewing my subscription. bye

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Same problem here. I'm logged in the same account, same browser and same machine and only the last couple of favourites are there. This is unacceptable, I lost days in research!

Firefly is a mess is this is why I'm gradually quitting Adobe products

Intel Core i7-4790 CPU 3.60GHz / 32GB RAM - 1600MHz DDR3 / Win10 64-bit

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Community Beginner ,
May 24, 2024 May 24, 2024

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Same here, many days and tests are gone!!
I use the same windows desktop, same browser, didn't clear cookies, even new favorites not appearing at all.
I think there is an issue causing this problem and I hope they can identify soon.
The big Q, are they retrievable or just Gone for Ever!!!

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Community Beginner ,
May 24, 2024 May 24, 2024

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Now, the Only safe way to save your work is to upload to Gallery!!

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Community Expert ,
May 25, 2024 May 25, 2024

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Hello @Hany Shendy,

 

The best way is to download the image and copy the URL for that image. That way you have a copy of the image as well as the URL that takes you back to the generation.  Many of commented on the state of saving images/prompts/styles. I recommend you look at these posts and upvote the one(s) you would like to see:

 

My best,

    droopy

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Community Beginner ,
May 25, 2024 May 25, 2024

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Thank you for the advice, only this method involves extral steps and manual procedure which always leads to mistakes.

The submitting to the galley although it is not the ideal mean to do so, but it is a one click automated process that save the picture with the prompt wher I can retrieve from any other PC or browser.

Of course using this method is a result of lacking such a functionality in the Firefly.
Best Regards,

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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I don't see an answer as to where the favorites go if there aren't browser or storage issues. All mine are gone. Since this is an Adobe product, should I just assume they are gone forever? 

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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This is especially f***-up since you have to pay for images generation.

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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Hello @JRW674,

 

I am sorry you are having this problem.  When was the last time you saw them there?  Have you recently cleared your cache or re-installed the browser?

 

Unfortunately, if you are using the same browser on the same computer and they are no longer there, they are most likely gone forever. This could happen if, for example, you cleared your cache in the browser.

 

I said "most" likely, because there are steps you can take to rewind your cache if you had already been backing it up, but most people do not do that. My primary platform is Mac and I back my browser cache up with Time Machine on the Mac, so I can go backwards in time and restore my cache from a point in time. This has saved me a few times when something was deleted from my cache and I was able to roll the cache and settings back a day.  If Windows was my primary platform, I could do something similar on it.

 

My best,

    droopy

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