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stouthouse5
Participant
August 3, 2024
Question

Artwork didn't save

  • August 3, 2024
  • 1 reply
  • 136 views

I generated 25+ images in firefly and saved/favorited them. They are not showing up in my favorites. Yet, the credits were used but the artwork is nowhere to be found. I think that I should be credited. But would LOVE to have the artwork back. Any ideas how to get the files back?

 

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1 reply

droopydog500
Community Manager
Community Manager
August 3, 2024

Hello @stouthouse5,

Thank you for your message. I am sorry you are having this problem. 

 

This reference might be helpful: Everything you wanted to know about Favourites in Adobe Firefly 

 

Favourites are stored in the browser cache. So, if you are save them on computer "A" in browser "B", you will only be able to see them on computer "A" in browser "B".  If you go to computer "C" and use any browser they will not be there. If you use a different browser on computer "A", you will not see them.  So, please make sure you are using the same browser on the same computer.

 

If you are using the same browser on the same computer and you do not see them, it is likely they are lost. They can be deleted for a number of reasons including if you clear the cache, run a utility that cleans up space on your computer (including deleting the cache), or you run out of disk space (causing the browser to delete cache to recover space). I said "likely" because if you back up the area of your disk where the cache is stored, you can potentially recover. For example, on my Mac I do back up the ~/Library directory structure, and just this week had to restore the cache for Microsoft Edge because something was lost. But, most people do not do that.  The reference document above goes into more detail.

 

It has been a frequent suggestion that prompts and images be automatically saved and saved in a way where they are available across devices. I recommend you look at these posts and upvote the one(s) you would like to see:

History of text prompts 

P: History of Previous Generated Images 


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)