Participant

Answered

P: Not sure why my images "violate guidelines" (image depicts children)

Forum|Forum|1 year ago
February 12, 2025
42 replies
26215 views

I attempted to generate video from two different photos of a man and his mother and a family walking in the woods. Both were immediately rejected. Then I used Firefly to generate an image of a man holding his daughter and tried to use that, but it was also rejected. I've attached these images here. I can find no reason that the system would reject these on a content-level. So any thoughts you have would be appreciated.

Audio and video

Correct answer droopydog500

UPDATE: as of March 19, 2026

While Firefly models and most partner models have restrictions that do not permit children to be used in keyframes in video generation, the Runway Gen-4.5 and Kling 2.5 Turbo do allow children in keyframes.

droopy

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S

sshalimar16

Participant

I just subscribed to Firefly to be able to turn images into quick videos. It continually tells me my images go against their guidelines. I read the guidelines and see nothing I am doing wrong. Pictures like me at the age of 5 outisde in the yard with my Uncle, or me with my 2 sisters, or one of me and my husband. Nothing xrated or even PG rated. I ask for simple movements, and it just keeps rejecting them all. Out of the 5 or 6 tries, its only accepted 1 of my images. In frustration, I tried to cancel my subscription but its already been paid for so I guess I may as well keep trying for the next month and then cancel it.

droopydog500

Community Manager

Hello @sshalimar16,

Image to video currently has a restriction that it will not generate videos where the keyframe contains what it believes are children. While that is not explicitly called out in the Generative AI guidelines, it is a restriction in Firefly Video. Adobe has not said if that is a permanent restriction.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

C

Carlos34243557974m

Participant

Hola, estoy teniendo un problema con la app de imagen a video de firefly, al insertar una imagen generada por IA desde la opción de texto a imagen, me genera el siguiente error:

No se puede cargar

No podemos procesar esta indicación porque la imagen de referencia
no cumple con nuestras Sube otra imagen
e inténtalo de nuevo.

Ver todo

Cuando quiero generar una imagen similar de texto a video, si me lo permite. ¿Será que me puedan ayudar?

droopydog500

Community Manager

Hello @Carlos34243557974m,

In image to video, the model will not use as a keyframe an image that depicts children. That is a current limitation of Firefly video.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

C

Carlos34243557974m

Participant

Thank you so much for your quick response! is there any other choice via adobe video? because if i do it via text to video it works... i need to generate some stuff for some clients... nothing bad at all any suggestion?

S

Scott22039795jleq

Participant

You're automation reviewing if images meet the guideline are inaccurately blocking an image that meets the shared guidelines.

droopydog500

Community Manager

Hello @Scott22039795jleq,

In image to video, the model will not use as a keyframe an image that depicts children. That is a current limitation of Firefly video.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

Allison37192506siip

Participant

I submitted this picture as a starting frame and gave it the prompt of "Have everyone slowly shifting around and looking at each other playfully and lovingly as they line up for a photo shoot" and your system tells me I'm violating a user guideline.

In this day and age of AI.. where it's likely an AI that's deciding I've violated a guideline, wouldn't it help if your system told me WHAT I'd done wrong instead of "read these several reams of webpages and guess"?

Where did I go wrong?

droopydog500

Community Manager

Hello @Allison37192506siip,

At this time, image to video will not generate videos from keyframes that contain children. That is a current limitation of Firefly video.

droopy

Adobe Community Expert (not an Adobe employee)

A

Allison37192506siip

Participant

so should the guidelines be updated from " [Can not]....Depict nude minors or minors in a s*xual manner"

To "Cannot depict minors in any manner"?

So that they reflect the actual rules?

[Update: lol, I can't actually quote the guidelines here because of word censoring..]

L

Lyn Kafu

Participant

i created an image using firefly from text to image. then i added the image reference to create a video, and i got "can't load" cause it doesnt match the user guidelines!

Why is this happening???

droopydog500

Community Manager

Hello @Med Lyn,

The issue most likely is that currently, image to video will not generate videos from images that depict what it believes are children.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

S

stefanb89086155

Participant

"Unable to load

We cannot process the description because the reference image
does not meet our user guidelines.

You can upload a different image and try again."

What is wrong with using this image? It was created in firefly text to image.

Firefly image to video seems completely useless!

droopydog500

Community Manager

Hello @stefanb89086155,

Firefly video currently has a restriction that it will not generate a video where a keyframe has what it believes is a depiction of a child. That restriction is regardless of the origin of the image used in the keyframe.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

R Avila

Participant

The Firefly would not allow me to generate a image to video for the company im working for (please see the attached).

And gives this warning:
"We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again."

I was able to generate it via Kling Ai but ideally would prefer to use firefly that already has a subscription then paying for a new one Thank you

Kartika Rawat

Community Manager

Hi R Avila!

Sorry about that. I'm merging your thread here since it’s part of a similar discussion.

Thanks,
KR

D

default4g5akvfhllji

Participant

Hello,

I'm having this same issue, even though the image doesn't show a child. It's clearly a grown up woman. So what can I do to make it work?

Many thanks for your help,

Diego

droopydog500

Community Manager

Hello @default4g5akvfhllji,

Unfortunately, I think this is also the child filter. I am not aware of a way around it without altering the image (to make the person appear older). When I altered the image to make the person older, the generation worked.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

F

Frama77

Participant

Why can't I generate a video from my photos? I always get this message: I have tried with different photos

Unable to load
We cannot process this request because the reference image does not comply with our usage guidelines. You can upload another image
and try again.

droopydog500

Community Manager

Hello @Frama77,

Thank you for your message.

Most likely, it believes that image contains a child and the beta model will not generate videos from keyframes it believes contain children. That is a restriction of the beta.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

C

Christoph32481183yiec

Participant

Seit Tagen und sogar Wochen versuche ich, die Beta Version von "Video aus Bild erstellen" auszuprobieren.
Meine Credits reichen für diese Aktion. (Es ist übrigens unerhört, so viele Credits für die Aktion zu berechnen!).
Dennoch ist das Ergebnis immer dasselbe:
Fehlermeldung (ungefährer Wortlaut): "Da hat etwas nicht geklappt. Bitte versuche es zu einem späteren Zeitpunkt noch einmal".

Das geht so, unabhängig davon, ob ich ein oder zwei Bilder verwende oder zu welcher Tages- oder Nachtzeit ich es probiere.

Meine beiden Bilder für Szenenanfang und Szenenende füge ich dieser Meldung bei. Geplant ist die Visualisierung des Alterns vom Kind zum Erwachsenen.

droopydog500

Community Manager

Hello @Christoph32481183yiec,

Thank you for your message. I have merged your message into this thread.

Firefly image to video will not generate videos from images of children. This is a restriction in the beta version.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

C

Christoph32481183yiec

Participant

I also tried the Image with the adult person only. Same result.

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