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P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|11 months ago
February 12, 2025
225 replies
176298 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

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A

AO262559513z55

New Participant

I have 926/1000 credits on my account for generative use through having the all apps bundle but firefly isn't picking that up and wants me to subscribe again.

droopydog500

Community Manager

Hello @AO262559513z55,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

A

ARTURO368090176mnl

New Participant

It asks me to subscribe, and I already have a subscription, that I can use 1,000 credits but it doesn't give them to me

droopydog500

Community Manager

Hello @ARTURO368090176mnl,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

O

oleschwander

Brainiac

I believe that as a CC subscriber I get credits to make Firefly videos. How do I activate them? I get a message saying that I have to pay a subscription.

droopydog500

Community Manager

Hello @oleschwander,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

O

oleschwander

Brainiac

Thanks droopy. I understand now that video is not included in the credits. But it's a bit confusing as Adobe states:

Generate Video (beta) - 20 credits per second for a limited time.

F

F�bio -_Social Media,0408

New Participant

Poderiam disponibilizar o Firefly standard ou o Pro para perfil comercial não só perfil pessoal

droopydog500

Community Manager

Hello @F�bio -_Social Media,0408,

Thank you for your message.

When you say "business profile" do you mean Teams plans or Enterprise plans?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

T

Tomatodelmuerte

New Participant

Je n'arrive pas à utiliser mes credits ( 1000 ) de mon abonnement CretiveCloud. Lorsque j'utilise Firefly (image to video) J'ai réussi à le faire fonctionner deux fois - mais ensuite inlassablement l'applie me demande de prendre un abonnement pour avoir des credits - ce que j'ai deja. Bug. Je suis sur navigateur Chrome (Version 134.0.6998.46 (Build officiel) (x86_64)), mac OS Ventura 13.7.1. Je suis connecté à mon compte prendant les requetes sur Firefly.

Merci.

droopydog500

Community Manager

Bonjour @Tomatodelmuerte,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

Bien à vous,
droopy

Adobe Community Expert (not an Adobe employee)

A

A31719240tyrc

New Participant

Pude utilizar Adobe Firefly una sola vez, a pesar de tener 936 creditos generativos mensuales por estar suscripto. Cual es el inconveniente? Gracias.

droopydog500

Community Manager

Hello @A31719240tyrc,

Thank you for your message.

Are you asking about Firefly Video? If so, that requires a separate subscription. Please see the pinned message in this thread: P: Plan error in generating video.

If you are talking about something other than video, please tell us more about what you were doing and include a screen shot of the error.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

A

A31719240tyrc

New Participant

Hi, yes, I was referring to the option to generate image to video, but I didn't know it had to be paid for separately. Thanks!!!

S

Scottdobe

New Participant

I have 1000 credits per month with my CC subscription, to use in Firefly. Am I not allowed to use them to generate video?

droopydog500

Community Manager

Hello @Scottdobe ,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

C

Camille35746639au47

New Participant

Bonjour,

On me dit que je n'ai pas accès à la vidéo de adobe firefly. Je peux générer des photos mais pas des vidéos. pouvez vous me dire pourquoi ?

Merci

droopydog500

Community Manager

Bonjour @Camille35746639au47,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

Bien à vous,
droopy

Adobe Community Expert (not an Adobe employee)

I

ivan_9247

New Participant

Ich habe genügend Credits zur Verfügung, kann aber das „Bild zu Video“ Tool nicht nutzen. Woran liegt es?

droopydog500

Community Manager

Hello @ivan_9247,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

D

DennisEHB

New Participant

Hi

I've received an email saying I was selected to use the Beta version of Adobe Firefly video. Unfortunately, I'm unable to use the video generator. (see attached mail and screenshot).

Every time I would like to try the video generator it says I don't have access to this feature and I should contact my admin to request access. I've attached a screenshot of the issue.

Could you help me?

Thank you in advance.

Kind Regards
Dennis

droopydog500

Community Manager

Hello @DennisEHB,

I have merged your message into this thread which addresses the issue you raise. [UPDATE: I now unmerged it since you have said you are not on an enterprise plan.]

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

michael_riley

New Participant

Thank you for your reply Droopydog500!

I am a personal user with one Adobe All Apps subscription. I am not an Enterprise User nor am I on an Educational plan.

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