Unable to install fonts due to conflict.

[NorthStarITSupport]

We are using the font Monserrat but we use the creative cloud the Monserrat does not appear, it defaults to Arial.

We confirmed that the font is not embedded within the PDF file, open the PDF file and press Ctrl-D. Open the Fonts pane and scroll down looking for "DavidD". Next, to the font name, it should not say (embedded). That would confirm that the problem is due to the font not being installed on your system.When I have performed this Ctrl-D – Monserrat does not appear as an option.

When trying to install it says that it cannot donwload due to conflict  - see attached.

[Zohaib27504773cx7q · Accepted solution]

Go to fonts and uninstall the font with similar name . Then install from Adobe Creative Cloud -Fonts. I hope it helps.

[Fortunato Creativo]

Hi Harshika,

Tried to find the files in Finder (Mac), but no such files. Closed all the fonts in Adobe CC, rebooted again. Only thing I noticed was that the conflicting font (AutoPro in my case) was not showing in the deactivated list. So I installed it again, not working.

In the meantime (because this is time-consuming) I bought the font and installed it with FontXplorer, at least that works. 

I would still like to resolve the issue fonts conflicting in CC, so please let me know what to do next.

Kind regards,

[HARSHIKA_VERMA]

Thanks for trying the suggested steps, Fortunato Creativo. We appreciate your collaboration. I have logged a bug for your issue so that our engg. team can investigate it further.

I will get back to you as soon as I hear back from the team or if they need more information from you.

We really appreciate your patience.

Thanks,

Harshika.

[HARSHIKA_VERMA]

Hi Fortunato Creativo,

Hope you're doing well!

The team would like to know a few more details-

1. Is this the only problem with the Auto Pro-family and its children?
2. If you try to open "Font Book" do you see Auto Pro family anywhere installed in the list?
3. Are the fonts not available in the CC product font list such as Photoshop, Indesign etc?

We are trying our best to fix the issue.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi Fortunato Creativo,

We would like to follow up on your issue. Is your issue resolved? Please feel free to share the details asked above to continue to help you further.

We will try our best to help. 

Thanks,

Harshika

[777AIA]

Was back in PS today, and now totally updated on Version history here in the office.... and 'Bingo'!... right back where we started. Fonts are not loading from some older documents/image files being loaded. All caches cleared. Steps 1-4 noted above completed. Bang... again. Fonts not loading. Been here now 3-1/2 hours working on this to be able to work in four projects. Sooooooo... frustrating. Heading back to the Corel platform so I can meet deadlines. Adobe is losing money from us on this one issue. Sad...

[scorpiomate]

@HARSHIKA_VERMA are you folks purposely not fixing this ? 

[Sinto Joseph]

Mine too fixed after deleting from windows and installing in creative cloud app.

[Kelly29806468mbiv]

I'm having this issue now, with the Calibri font, so in attempting to use the suggested fix, I found that Windows 11 Control Panel won't let me delete/uninstall the font as it is a system font and cannot be removed. 

Is there anything else new?