Reminder not working with deadlines

Report · Nov 30, 2021

Hello dear Captivate Prime Community,

we have a problem concerning the deadlines for a learning activity. We set a deadline in the instance and activated the reminder 2 days prior. Sadly the reminder we got per mail was completly wrong. The deadline was incorrect. In the mail it said the deadline is today (actually it was three days till deadline) and the user has one day left (with doesnt make sense with any of the "deadlines").

Do you know what the problem is?

And at what time of day are the emails send? Is it possible to change?

What is the logic behind the reminders?

Thank you!

Report · Dec 03, 2021

Hi @andreys80273633,

Thank you for contacting Adobe Captivate Prime Team.

The reminders set in the intance follow the time zone that you have selected for that instance. Please check the screenshot below.

In case the time zone is not set correct we may receive the reminder incorrectly.

Furthermore, there are no fixed time for the reminder to be sent. We have setup multiple triggers throughout the day that triggers the reminders for all the accounts we have. So the user will get the reminder on the same day but the time is not defined.

Kindly check the time zone settings and let me know if that helps.

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.