Media Encoder has stopped working pretty suddenly. Am trying to export a 70mb clip with AE comps and Audition music/VO. Memory has never been an issue to date. When I choose Queue, Encoder opens up but the clip wont publish - am just getting a spinning wheel. When I choose Export - nothing at all happens. Also, when i try top open from my Start menu ( I'm on Windows), it wont open. I have tried uninstalling every Adobe programme on my machine and reinstalling the 2020 versions from CC.Have tried a reset of Encoder (by Shift clicking on opening). No response.Have cleared cache of all unused files. Have also disabled GPU Acceleration in Premiere. Am running out of solutions here. Can anyone help?

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Question

Media Encoder 2020 not opening and not exporting direct from Premiere.

Forum|Forum|5 years ago
February 13, 2020
2 replies
3621 views

Media Encoder has stopped working pretty suddenly. Am trying to export a 70mb clip with AE comps and Audition music/VO. Memory has never been an issue to date.

When I choose Queue, Encoder opens up but the clip wont publish - am just getting a spinning wheel.

When I choose Export - nothing at all happens. Also, when i try top open from my Start menu ( I'm on Windows), it wont open.

I have tried uninstalling every Adobe programme on my machine and reinstalling the 2020 versions from CC.
Have tried a reset of Encoder (by Shift clicking on opening). No response.
Have cleared cache of all unused files.
Have also disabled GPU Acceleration in Premiere.

Am running out of solutions here. Can anyone help?

Creative Cloud

This topic has been closed for replies.

P

pshankar

Adobe Employee

We apologize for the inconvience this issue is causing you. We have identied this to be an issue with unsupported Hardware in the newest version, 14.2.0 of AME and Premiere Pro. But please see the following links for more information and troubleshooting help.

https://community.adobe.com/t5/adobe-media-encoder/media-encoder-14-2-crashes-all-the-time-after-updating-from-14-1/m-p/11161667?page=1

https://community.adobe.com/t5/premiere-pro/premiere-pro-2020-crash-when-clicking-export-media/td-p/11149320?page=1