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Adobe Scan app (ios) poor image quality since update

Forum|Forum|1 year ago
June 9, 2024
3 replies
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hi

i am scanning text documents (from laser printers) with adobe scan app, on ios, since years,

the scanned images were always very sharp and of top quality!

recently it wont scan sharp text documents anymore,

- the text of the scan looks like an old inkjet printer, where the type is melting in all directions 🙂

- it seems, i cannot change the scan quality, neither in the adobe scan app, nor in the ios setting

however, i didnt change any setting. (i guess, it doesnt matter, if i enable OCR or not)

any idea? thanks!

Scan documents and OCR

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Correct answer S_S

Hi @David38256876src3 @pets,

Hope you are doing well. Sorry for your experience with Adobe Scan.

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.

-Souvik

Cash25722400q3h6

New Participant

I have the same issue - the Adobe iPhone app is abhorrently bad at best

Cash25722400q3h6

New Participant

Has the app been updated - Sept. 2024

Community Manager

Community Manager

Hi @Cash25722400q3h6

We're sorry to hear you're experiencing this issue. Could you please share the version of iOS you’re currently using? Additionally, if possible, could you provide a short video recording showing the steps you followed and the issue as it occurs? This will help us investigate further and work towards a resolution.

Thank you for your cooperation!

~Amal

David38256876src3

New Participant

Same issue here formme with iPhone 13 at iOS 18 developers release. Does anyone have an idea?

Community Manager

Correct answer

Community Manager

Hi @David38256876src3 @pets,

Hope you are doing well. Sorry for your experience with Adobe Scan.

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.

-Souvik

Community Manager

Community Manager

I have read this many many times that it eill be released in the new updates now for almost a year or more and still haven't fixed!!

@Maritza31844488migi

Please update the app to the latest version and let us know if that fixes the issue for you.

-Souvik

Adobe Expert

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