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pets
Inspiring
June 9, 2024
Answered

Adobe Scan app (ios) poor image quality since update

  • June 9, 2024
  • 3 replies
  • 2649 views

hi

 

i am scanning text documents (from laser printers) with adobe scan app, on ios, since years,

the scanned images were always very sharp and of top quality!

 

recently it wont scan sharp text documents anymore,

- the text of the scan looks like an old inkjet printer, where the type is melting in all directions 🙂

- it seems, i cannot change the scan quality, neither in the adobe scan app, nor in the ios setting

 

however, i didnt change any setting. (i guess, it doesnt matter, if i enable OCR or not)

 

any idea? thanks!

This topic has been closed for replies.
Correct answer S_S

Hi @David38256876src3 @pets,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.


-Souvik

3 replies

New Participant
September 24, 2024

I have the same issue - the Adobe iPhone app is abhorrently bad at best

New Participant
September 24, 2024

Has the app been updated - Sept. 2024

 

Amal.
Community Manager
Community Manager
October 2, 2024

Hi @Cash25722400q3h6 

 

We're sorry to hear you're experiencing this issue. Could you please share the version of iOS you’re currently using? Additionally, if possible, could you provide a short video recording showing the steps you followed and the issue as it occurs? This will help us investigate further and work towards a resolution.

Thank you for your cooperation!

 

~Amal

New Participant
June 25, 2024

Same issue here formme with iPhone 13 at iOS 18 developers release. Does anyone have an idea?

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 3, 2024

Hi @David38256876src3 @pets,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.


-Souvik

New Participant
July 4, 2024

That sounds great! Thanks a lot for investigating.

JR Boulay
Adobe Expert
June 10, 2024

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe