Adobe Scan app (ios) poor image quality since update

[pets]

hi

i am scanning text documents (from laser printers) with adobe scan app, on ios, since years,

the scanned images were always very sharp and of top quality!

recently it wont scan sharp text documents anymore,

- the text of the scan looks like an old inkjet printer, where the type is melting in all directions 🙂

- it seems, i cannot change the scan quality, neither in the adobe scan app, nor in the ios setting

however, i didnt change any setting. (i guess, it doesnt matter, if i enable OCR or not)

any idea? thanks!

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

[David38256876src3]

Same issue here formme with iPhone 13 at iOS 18 developers release. Does anyone have an idea?

[S. S · Accepted solution]

Hi @David38256876src3 @pets,

Hope you are doing well. Sorry for your experience with Adobe Scan.

The team is already aware of the issue, and working on a fix.

The fix should be live in the upcoming release.

-Souvik

[David38256876src3]

That sounds great! Thanks a lot for investigating.

[Gianluca37861126y3ou]

same issue here too!

Thank you, waiting for the update then

[pets]

thanks, good to know! 

[Maritza31844488migi]

I have read this many many times that it eill be released in the new updates now for almost a year or more and still haven't  fixed!!

[S. S]

@Maritza31844488migi 

Please update the app to the latest version and let us know if that fixes the issue for you.

-Souvik

[David38256876src3]

Hey there

Works fine for me again! Thanks a lot for fixing.

LG Dave

[pets]

thanks adobe, that is working sharp again. it seems so, from report by dave.

however, adobe releasing updates for ios apps, in their offices, it feels like : hey, lets roll out this update, though there is no time to test it, whatever, go go go.....".

releasing updates to make the app worse than before is still happening, and will in the future 🙂

[Cash25722400q3h6]

I have the same issue - the Adobe iPhone app is abhorrently bad at best

[Cash25722400q3h6]

Has the app been updated - Sept. 2024

[Amal.]

Hi @Cash25722400q3h6 

We're sorry to hear you're experiencing this issue. Could you please share the version of iOS you’re currently using? Additionally, if possible, could you provide a short video recording showing the steps you followed and the issue as it occurs? This will help us investigate further and work towards a resolution.

Thank you for your cooperation!

~Amal