Skip to main content
irajrm
irajrm
New Participant
June 6, 2019
Question

Adobe scan archive disappeared upon app update

  • June 6, 2019
  • 1 reply
  • 562 views

I have recently updated adobe scan app on my iPhone 6s. But now I cannot see any of my archive files. I checked the document cloud but nothing is seen there as well.

Can anyone help please?

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 12, 2019

Hi Irajrm,

Sorry for the delay in response.

You have mentioned above that after the recent update you cannot find the archive files.

When you say "archive files" which files exactly you are referring to?

Would you please provide more details about the issue?

We will be waiting for your response.

Regards,

Meenakshi

irajrm
irajrmAuthor
New Participant
June 15, 2019

Hi dear Meenakshi,

Well, before updating, every time I opened the app (Adobe scan) I could see the list of the documents that I had scanned previously. I could manage them all. By archive, I mean that.

Following to the update, when I opened the app, nothing was seen there.

I have no backup available and I would appreciate it if you could help please.

Thankfully,

Iraj RM

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 21, 2019

Hi Iraj,

Thank you for the information.

Would mind sharing the more details asked below? This will help us to investigate this issue further.

- The current version of the Adobe Scan installed on your device

- Share the OS version on the device

- It would be helpful if you can capture the workflow. Then share those screenshots or videos of that workflow with us.

- Did you try to sign in to Adobe Scan application on any alternate mobile device to check?

- Also, did you check if you can view your scanned PDFs online on Document Cloud?

Open this link Adobe Document Cloud and sign in using the same email address you use for Adobe Scan application.

Then go to Files > Adobe Scan folder. Check if the files are there.

Let us know how it goes.

Regards,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices