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Adobe Scan Blurry on IPhone 15 Pro and Pro Max

Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Running the latest versions of iOS and Adobe Scan on both phones and I am having issues scanning business cards/ids. Scans come out blurry and unreadable. I've tried reinstalling the app with no luck. When I take a photo of the id through the Camera app it works perfectly so it's not a hardware issue.

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi @D33860348xv5g,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

When scanning a business card, have you tried manually changing the focus of your camera and then see if results are similar or different?

Also, is there any possibility of sharing the distance between the card and your phone?

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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That is the issue.  Once I zoomed in the camera autoswitched lenses to the macro lens and was able to focus.  Can you update the software so the cameras auto change or give us manual controls?

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Adobe Employee ,
Nov 30, 2023 Nov 30, 2023

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Hi @D33860348xv5g,

 

Thank you for the confirmation. 

 

The team is already aware of the issue and working to get the fix live at the earliest.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Has this issue been fixed yet?  I have had to start just taking pictures with my phone of my receipts since adobe scan doesn't work with iPhone 15'pro

max anymore.

 

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @Jay269875637rad,

 

The fix for the issue is already in progress. 

 

This should be done in the upcoming updates.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Mar 07, 2024 Mar 07, 2024

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Hi,

 

Any update on this fix? Still not working on new iPhones...its been a while since first reported ? 

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Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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Hi @Sophie35925995oy95,

 

This is already in progress. The fix should be live by the upcoming month.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
May 15, 2024 May 15, 2024

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Hi, is there any progress on this fix? I am still very much having this problem on my iPhone 15 Pro, and I am running Adobe Scan 24.04.16, which was released 4 weeks ago. So the fix wasn't part of the latest update.

 

Do you have any idea when we'll be able to use Adboe Scan again?

 

Thanks

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi @D33860348xv5g,

 

Thanks for your patience.

 

The fix is scheduled to be live with the next update.

 

Thanks,
Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Jul 22, 2024 Jul 22, 2024

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Was the fix ever implemented?

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Community Beginner ,
May 15, 2024 May 15, 2024

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This fix has been in the works sincw the phone was released.  There is a work around by zooming in which will change lenses to properly focus.

 

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Adobe Employee ,
May 20, 2024 May 20, 2024

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@D33860348xv5g,

 

We are aware of the workaround. However, we are working on a fix that eliminates the use of a workaround.

 

The fix is ready and will be implemented in the upcoming update.


-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Jun 17, 2024 Jun 17, 2024

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I am using iphone 11 for last more than 3 years and have been adobe scanner very well at my mobile till 15-20 days back  but for last 15-20 days unable to use it as it gives now blurry image, unable to scan anything . Please guide what to do ?

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New Here ,
Jun 18, 2024 Jun 18, 2024

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Same here!

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Adobe Employee ,
Jul 24, 2024 Jul 24, 2024

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Hi @Mayank3809271034l0 @default1mwmuhwly6b6,

 

This should be fixed in the latest version. Would you mind updating the app to the latest version and check if it works for you? 

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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