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Suuz_6234
New Participant
November 16, 2022
Question

Adobe Scan: Lost Scans

  • November 16, 2022
  • 3 replies
  • 8098 views

Hi,

I seem to have lost all my previous scans (from the past few months) in the iOS Adobe Scan app.

I have tried to sign out and sign back in: No previous scans.

I have deleted the app and reinstalled: No previous scans.

I have searched in the browser and local files on my iPad: No previous scans.

I really need those scans, since some of them I hadn't saved them yet anywhere else.

 

After contacting Adobe Support they referred me here since Adobe Scan is no longer a supported product.

Anyone who can help me out here? I'd really appreciate it!

This topic has been closed for replies.

3 replies

D
defaultfv09b1fd43zl
New Participant
March 29, 2024

Hello,

When I updated to latest version of Adobe Scan on my iphone, almost all of my older scans have been removed.  There are a couple images that link back to my photos.  Is there a way to revert back to an older version?  I am concerned deleting app or removing it from my phone will make things worse?  Any help would be apprecaited.  I've tried logging out and back in.  Everything was there and working fine a few weeks ago, before I updated the app.

Thanks very much.  Would really appreciate help figuring this out.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 1, 2024

    Hi @defaultfv09b1fd43zl,

     

    Hope you are doing well. Sorry for your experience!

     

    Please let me know if you can jump on a quick call to discuss the issue further. 

    If yes, I'll share a link over a private message from where you can schedule the call at your convenience.

     

    Look forward to hearing from you.

     

    -Souvik

    Cavoke
    Cavoke
    Inspiring
    December 6, 2022

    Sorry unable to help you, but only to add my experience ; I had exactly the same issue since this morning (Dec 6th 2022) Many Scans files completely disapeared and fully unable to recover anything... documents gone !

    It seems to me it is after a recent update of both Adobe Acrobat + Adobe Scans.

    In addition, the thumbnail view in Adobe Scans is not anymore working since the update;

    App running on IPhone IOS v 16.11 and Adobe Acrobat v 22.11.00, Adobe Scan version is unknown !

    I precise I'm a subscribed paying customer to full Acrobat Pro DC version !

    Just unbelievable for such supposed reliable ressource ; I intend to stop my expensive subscription ; just not acceptable !

      Cavoke
      Cavoke
      Inspiring
      December 6, 2022

      I complete my previous message : Adobe Scan version 22.11.15 for IOS has crashed ; Any older document I have opened has been whether deleted from Cloud or are still present but "greyed" (pages are all grey) I mean empty. 

      I hope the Adobe Support may help ?

      W
      Warren2719972680ff
      New Participant
      November 18, 2022

      I have the exact same issue, however I have using the scan app for around 3 years, and its all gone.
      Any can help out there ?

       

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 23, 2022

      Hi @Suuz_6234 @Warren2719972680ff,

       

      Hope you are doing well. Sorry for your experience with Adobe Scan.

       

      Are you using your Apple ID to log in to Adobe Scan? If yes, this can be an issue with different IDs being used, as Apple tends to create a mask ID that can differ from the email address you use. 

       

      Have you checked using the same email address on Adobe Cloud Storage to see if the files are available there. 

      Link: https://acrobat.adobe.com/

       

      Let me know if this helps.

       

      -Souvik.

        W
        Warren2719972680ff
        New Participant
        December 5, 2022

        Hi Souvik,

        I have signed out multiple time and back in, but there are still no old scans reflecting.
        I have also taken the steps you suggested and signed in using the apple id. And did the verification again.

        But again/still there are no old scans available, in fact there is nothing.

        My adobe account is a corporate account, and both apple MacBook and iPhone are corporate devices, all with the same Apple ID.

        I recall a mail saying Adobe made some changes to the corporate sign in process, and 2 days later the Adobe Scan started showing the old scans with a image of a lock, and the day after there was nothing.

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