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S
Samantha316953801uw5
Participant
August 16, 2023
Answered

Adobe Scan "Share a Copy" now has automated text and adobe scan app link - how to turn this off

  • August 16, 2023
  • 26 replies
  • 9868 views

I have used adobe scan to scan and send PDFs without the links for years.

I click share, then "share a copy" to avoid sharing a link, as usually this just attaches the pdf to the bottom of the email without automated text or a link. 

Now it is coming up with this message in the email body, and in the email subject: 

"Created and shared using Adobe Scan. Get the app: https://adobescan.app.link/getapp"

This is BEYOND ANNOYING. 

How can I turn this off please?

    Correct answer S_S

    Hi @Musa Akkan,

     

    The file-sharing issue has been fixed with the latest version. 

    Please update the application and let us know if that works.

     

    -Souvik

    26 replies

    S
    stephen35764948tde8
    Participant
    February 29, 2024

    It's now the last of February 2024, and there is still no "fix".  I imagine Adobe does not think they need to fix this. I know this message can be deleted each time I share a scan, but what a pain.  For me, this is sufficient to look for another Scan app, and soon, if this is not 'resolved'!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 29, 2024

    Hi @stephen35764948tde8,

     

    The text has already been removed. 

     

    Can you please share a screenshot of what you see when sharing the file? This will help us raise this to the dev team for further investigation.

     

    Also, would you mind updating the app to the latest version?

     

    -Souvik

    M
    Matt32240577yxnb
    Participant
    December 15, 2023

    Still not fixed on Android. The message is different now and doesn't have the link, but its still there.

     

    Halfway fixing it, but still not is almost worse.

     

    So frustrating

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      December 15, 2023

      Hi @Matt32240577yxnb,

       

      The fix should have been implemented already.

       

      Would you mind sharing a screenshot of what you see?

       

      -Souvik

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 16, 2024

       


      Hi @Alex329978567zw9,

       

      We have removed the entire promotional message, which had the download link.

       

      -Souvik

      C
      chrisw71239098
      Participant
      December 4, 2023

      This is still an issue - generic link is sent and file not shared. 

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 7, 2023

      So you still get this "created and shared…" message?

       

      What is your version of Scan?

      ABAMBO | Hard- and Software Engineer | Photographer
        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        December 10, 2023

        Hi @chrisw71239098 Please update your Adobe Scan application to latest version.

         

        If you refer to the promo text, it has been disabled already.

         

        If this is not what you refer to, please share a screen recording of what you see for better understanding and assistance.

         

        -Souvik

        spinachworld
        spinachworld
        Inspiring
        November 23, 2023

        I just used the app and it appears the subject line and body text are no longer there.  It's a Thanksgiving miracle!!!

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 24, 2023

        Hi @spinachworld,

         

        Great to see you happy with the latest changes made.

         

        -Souvik 

        C
        Christopher31713835w7n2
        Participating Frequently
        November 16, 2023

         the fact that adobe will blatantly lie to their user base is amazing to me. FIX THIS ISSUE ITS SIMPLE REMOVE THE DAMN TEXT FROM THE TITLE AND BODY.

          C
          Christopher31713835w7n2
          Participating Frequently
          October 17, 2023

          So obviously you don't care about your customer base and will continue to mislead them FOR MONTHS about fixing an issue. Attached is a circled portion for you to reference. REMEDY THIS SITUATION NOW.

           

          M
          Mind Wrinkle
          Participating Frequently
          October 18, 2023

          Adobe just push an update out and this stupid message and subject line is still in the share a copy portion. Adobe has obviously gotten too big to care about their customers. SO ANNOYING!!  FIX IT!!!!!!!!!

            C
            courtpassant
            Participating Frequently
            November 9, 2023

            So despite many promises, this issue continues.

            Adobe has made a decision, it's not going away.

            But we can.

            Customers have a choice.

             

              C
              courtpassant
              Participating Frequently
              October 17, 2023

              You JUST pushed an iOS update and the message still continues?!??!  This is unbelievable!

              version 23.10.17

               

              K
              KS in LA
              Participant
              October 17, 2023

              yes.

              D
              Donna31879009fukh
              Participant
              October 17, 2023

              I frequenlty send emails/files  via mobile phone and it's inconveient to have to delete all of this.  My version is 23.09.12 & there is no update currently available. PLEASE GET RID OF THESE MESSAGES!!! 

               

               

              M
              Martin32447212vf6p
              Participant
              September 21, 2023

              Hello,

              Still no fix? I've got the same issue...

                K
                KS in LA
                Participant
                October 16, 2023

                Please fix the auto message re using Adobe Scan and the addition of the text file ASAP.  If this is not fixed, I will look for another program.  Is a time consuming annoyance to constantly delete these.  Thank you. 

                  S_S
                  Community Manager
                  S_SCommunity Manager
                  Community Manager
                  October 17, 2023

                  Hi @KS in LA,

                   

                  Sorry for the trouble. 

                   

                  Would you mind updating the application to the latest build? This should fix the issues with the text file being created on share.

                   

                  -Souvik

                  spinachworld
                  spinachworld
                  Inspiring
                  September 13, 2023

                  Here's why this issue is important to me.  I use Adobe Scan as a business tool.  My recipients are my clients, many in the corporate world.  A sales message like "get the app" is geared to a personal user.  It might be cool among a certain segment of the population whose lives revolve around social media, but that's not my demographic, nor is it the demo that can realistically afford a Creative Cloud subscription.  Not only will it have NO effect on my recipients, it's a bad look and unprofessional - this is the kind of message that appears on free software that also serves ads.  As a paid Creative Cloud subscriber, I should at minimum be able to opt out of this, if not have it disappear entirely.   You don't need stunts like this in an attempt to make more money off my client list, you've already got my subscription fee.

                  S_S
                  Community Manager
                  S_SCommunity Manager
                  Community Manager
                  September 13, 2023

                  Hi @spinachworld @Matt32240577yxnb,

                   

                  Thank you for writing in!

                   

                  I completely understand your situation, and our team is working on the topic. 

                   

                  This has been prioritized, and the changes should be reflected in the upcoming update.

                   

                  -Souvik

                  C
                  courtpassant
                  Participating Frequently
                  October 16, 2023

                  Thank you, yes, this is a dealbreaker for me when I am licensing the software.  There is no need for you to market your product off our activity.  These should never have been allowed to happen.

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