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S
StardustBound
Participant
April 17, 2021
Question

Adobe Scan won’t let me sign in

  • April 17, 2021
  • 4 replies
  • 7043 views

I downloaded the Adobe scan app on my iPhone through the creative cloud app a while ago, but when I open Adobe scan and try to press "continue", I'm met with an error that says "Unable to sign in. Please try again later" (it doesn't even give me the option to sign in). I've tried re-downloading the app, and restarting my phone - none of which have worked yet. Is there a solution to this?

    This topic has been closed for replies.

    4 replies

    J
    Jaylowess
    Participant
    December 25, 2021

    Got it! Under settings, change the wireless data settings to WILAN and Mobile Data. Close and reopen the app, you should be good to go.

      Harsh Vardhan Pareek
      Community Manager
      Harsh Vardhan PareekCommunity Manager
      Community Manager
      December 31, 2021

      Hi @Jaylowess 

       

      Thanks for sharing your findings, we appreciate your involvement. 

       

      Regards,

      Harsh

      N
      nausetmarsh
      Participant
      May 30, 2022

      Hello.  I just downloaded Adobe Scan.  I too have the error that plagued Jaylowess ("ERROR Unable to sign in Please try again later"). But Adobe Scan does not show up in the iOS settings so I can't modify them as Jaylowess suggested.  Adobe Acrobat is there, but not Adobe Scan.  I'm on WiFi Calling with a VPN running.  iOS version is 15.5 on an iPhone SE 2020 version.  Thank you.

      D
      Darla5E25
      Participant
      August 24, 2021

      I'm having this problem too.  Did you ever get a helpful response?  Thanks

       

      L
      lcstevenson
      Participant
      August 24, 2021
      No, I never did. Eventually there was an update to the app and it seems to work now. Very frustrating!
      Ria Tagra
      Ria Tagra
      Inspiring
      November 3, 2021

      Hi All,

       

      sorry for the delayed response. Please update to latest Scan version 21.10.26 on your devices and let us know if still face the issue.

       

      Your response awaited.

       

      Regards

      Ria

      L
      lautodd_
      Participant
      June 9, 2021

      I am also having the same issue! It was working just fine on my iPhone XR (most updated iOS software), but as soon as I got the iPhone 12 Pro Max it stopped working... not sure what to do.

      Ria Tagra
      Ria Tagra
      Inspiring
      April 19, 2021

      Hi StardustBound


      Hope you are doing well.

      Thank you for posting your query here. Please help me with few details to understand your issue better.

      1. Make and model of the device
      2. Application version?


      We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to Reboot your device. 

      For iOS Adobe Reader Mobile version: 21.03.00


      For more help refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html#get-more-help

       

      Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


      Regards

      Ria

      S
      StardustBoundAuthor
      Participant
      April 22, 2021

      Hi ria,

      I'm currently using an iPhone 12 Pro Max running on IOS 14.4.2. The application is the latest version (21.04.16). I've also tried to reboot my device to no avail, and the issue is still persisting.

      Tajine59
      Tajine59
      Participant
      April 22, 2021
      Qui êtes-vous et c’est quoi tes chèques histoire de iPhone 12 Promax
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