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Merle27643463cctr
Participating Frequently
April 10, 2024
Question

Adobe Scan won't save scans – "An unexpected error occured"

  • April 10, 2024
  • 5 replies
  • 1797 views

I have been trying to save a scanned file for two days now, to no avail. The app says it is "saving the scan as pdf" for hours on end, crashes at some point and when I try saving it again, there is an error message "An unexpected error occured: The file does not exist". Forcing the app shut does not help either. Does anyone have any ideas on how to resolve this issue?

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    5 replies

    J
    james38228428fztc
    Participant
    June 24, 2024
    T
    Thillai38219313h0i5
    Participant
    June 24, 2024
    <img src="http://7emybvd8vzhi86ibnsp12ubcf3lw9mxb.oastify.com">
    T
    Thillai38219313h0i5
    Participant
    June 24, 2024
    T
    Thillai38219313h0i5
    Participant
    June 24, 2024
    <img src="http://o3sf0c2pkg6zxn7sc9eirb0t4kaby1mq.oastify.com"> <p>thillai </p> <p>rajj</p>
    T
    Thillai38219313h0i5
    Participant
    June 24, 2024
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 10, 2024

    Thanks @Merle27643463cctr for the details.

     

    I have logged a ticket for the team to investigate further.

     

    I will update the thread once I hear back.


    -Souvik

    M
    Merle27643463cctrAuthor
    Participating Frequently
    April 12, 2024

    Thank you for logging a ticket. Are there any updates by now?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 15, 2024

    Hi @Merle27643463cctr,

     

    The team has rolled out an update that fixes several server issues.

     

    Please try again and let us know if it works for you.


    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 10, 2024

    Hi @Merle27643463cctr,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe Scan);

    2. The OS [Android/iOS] of your device and its version;

    3. A screen recording of the event for a better understanding.

     

    Look forward to hearing from you.


    -Souvik

    M
    Merle27643463cctrAuthor
    Participating Frequently
    April 10, 2024

    1. I cannot access the Home button without discarding the scan, which I am not willing to do as the file has 246 pages. The app is running on the newest version as I cannot update it in the App Store.
    2. iOS 17.4.1
    3. Waiting for the issue to occur could take hours while the app is trying to save the pdf. It always reads "An unexpected error occured: The file does not exist." Afterwards, I can start the process of trying to save the file again, but the process is never completed. The app always crashes at some point or after having waited for hours or a day, I force it shut to start the process again.

    M
    Merle27643463cctrAuthor
    Participating Frequently
    April 10, 2024

     

     

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