Skip to main content
H
Hakzima
Participant
December 26, 2022
Answered

Adobe Scans are slow to download

  • December 26, 2022
  • 1 reply
  • 1497 views

Ive been using Adobe Scan for some time now. I realised just how slow and slugish it is to download Pdfs (average 300kb). Please adobe, fix the download speed/responsiveness. 300kb should be downloaded within split seconds(or the moment i attempt to download the file for viewing)

Now it takes about 15 seconds to download a 300kb pdf files. imagine how much time i need to waste just to scrub through so many pdf files.

This speed is unacceptable and is very frustrating to work with.

 

P.S. dont ask me about my connection speed. ive made sure my lines are very fast with 10-30ms ping and avg spd of 50mbps(wifi and 3 different 4G and 5G)

 

 

 

    This topic has been closed for replies.
    Correct answer Amal.

    Tried again. Accessing docs on Adode Acrobat app on windows laptop is taking 5-6 mins to access a 6 pg doc scanned from my phone. Internet speed is not a problem as I checked other apps. Kindly advise.


    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Would you mind sharing the version of the Acrobat app you are using? Go to Help > About Acrobat and check for any pending/missing updates Go to Help > Check for updates and reboot the computer once.

     

    Also, as suggested earlier try with the online portal if you get the same download speed: https://adobe.ly/3DchJQY and let us know how it goes.

     

     

     

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 23, 2023

    Hi @Hakzima,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Have you checked with the online portal if you get the same download speed: https://acrobat.adobe.com/link/documents/

     

    Let us know so we can check further.

     

    -Souvik.

    L
    loui_carvalho
    Participant
    December 3, 2024

    I'm facing the same problem. Takes a minute to download a small scnned document when accessing on Adobe app for windows on my laptop. Faster on the web brower. Kindly advise.

    L
    loui_carvalho
    Participant
    December 3, 2024

    Tried again. Accessing docs on Adode Acrobat app on windows laptop is taking 5-6 mins to access a 6 pg doc scanned from my phone. Internet speed is not a problem as I checked other apps. Kindly advise.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices