Skip to main content
W
wu30581630o2ql
Participating Frequently
June 19, 2023
Question

All Scan files are gone...

  • June 19, 2023
  • 1 reply
  • 264 views

I have an issue, I have been scan many files yesterday, but now I open my app files are all disappeared.

below is some information, please take a look and hope can help me to fix the issue!!! Thanks.

 

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?

Yes, and I really sure I use this account for scan only!
2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web?

iOS
3. Are all the scanned files missing, or only some files?

All the scanned files missing.
4. When did the issue start? Any details about any actions taken then?

Today, I just scan files and open app today, then I found my files are all missing.

Yesterday I have opened the app and the files are alive, but today they are missing.
5. Scan app build version, device model, and OS version.

app version is 23.06.06

device model is iPhone 11

OS version is iOS 16.1.1

 

Hope the issue can be fixed and get all of files scaned.

This topic has been closed for replies.

1 reply

C
Carrie30622632h83d
New Participant
June 20, 2023

The same thing just happened to me. What's up Adobe? Where are my scans? I'm visiting family, scanning items that are being shared... valuable memories from the past that mean alot. After 2 hours of scanning EVERYTHING is gone! WTF 🤬 

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 26, 2023

Hi @wu30581630o2ql,

 

Hope you are doing well. I have already shared your details with the team for further investigation.

 

 @Carrie30622632h83d Would you mind sharing a few details for us to investigate further:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices