App Hangs when trying to use Adobe ID

Forum|Forum|2 years ago
March 14, 2023
1 reply
1738 views

The Adobe Scan app hangs when I try to login with an Adobe ID. Using Android version 13 on a Pixel 6 Pro. When I click "Already have an Adobe ccount? Sign in or sign up." it hangs and never allows me to loing.

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Gixxxa75

Inspiring

Turn off your WiFi and use the 4G/5G mobile data for the intial set up log in.

S_S

Community Manager

Hi @stephenp99007247,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

As mentioned above, have you tried switching to a different mobile network? This is a very good way to look for any blockage to the IP from the WiFi's ISP.

Please let us know if this helps.

-Souvik

S

stephenp99007247Author

New Participant

@stephenp99007247 @Gixxxa75 Would you mind sharing a screen recording of the situation to better understand?

This will help us investigate better and get to a fix soon.

-Souvik

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