Known Participant

Answered

Auto Focus Broken on Adobe Scan App (iOS)

Forum|Forum|3 years ago
December 27, 2022
3 replies
3841 views

For awhile now, it seems like the Scan App will not auto focus on documents when trying to capture them. I'm using an iPhone 14 Pro Max, latest iOS 16 build at time of writing, scan app up to date. Doesn't seem like there's any option to fix this, but maybe I'm not looking in the right places? Or maybe it is just a bug? Would love to know if anyone has a fix or is experiencing this.

One workaround I found but don't like having to do, is take pictures of documents through the standard iOS Camera app, then in Scan pick those same photos from the gallery to then be cropped and saved.

This topic has been closed for replies.

Correct answer S_S

Hi there,

App Version: 23.06.06

iOS: iPhone 14 Pro Max, iOS 16.6

People using the app should be able to tap on the image being shown on screen, and that tap should auto focus the camera to whatever area the person taps, then it should scan clearly, however that is not happening in the Scan app, and hasn't for some time now (at least on iPhone). It just constantly produces blurry results.

Hi @ndcgraph,

I tried the workflow you refer to and could see a yellow focus box when clicking on the screen to focus manually.

Would you mind disabling the auto-capture feature to the left of the capture button and then checking if you can focus manually?

Let me know how it goes.

-Souvik

O

olivier325881673ftb

Participant

Hello,

App Version: 23.09.12

iOS: iPhone 14 Pro, iOS 17.0

Idem, same problem.

I need to change application !

Not good...

Olivier

S_S

Community Manager

Hi @Javier Gómez Laínez @olivier325881673ftb,

To clarify, are you trying to use the Macro lens, capturing images at very close proximity?

Please respond to the question as this will allow us to focus on the core area of improvement.

-Souvik

J

Jon343556322pas

Participant

None of the above work. The app just doesn't work for focusing on a business card.

W

William30421048jea6

Participant

Same phone. Same issue. Was this resolved?

ndcgraphAuthor

Known Participant

As far as I know it hasn't. I've updated whenever there's been one available, but it seems like they either forgot about this or don't know how to fix it. Guatenteed its not an iOS/iPhone issue, because any other app that can autofocus does it just fine.

S_S

Community Manager

Hi @ndcgraph @William30421048jea6,

Sorry for your experience.

Do you experience this issue with any specific capture mode or all the modes? Also, the latest screenshot of how the focus works on your device would be great to understand.

Also, a few more pieces of information:

1. The app version of Adobe Scan;

2. The iOS version your device is running.

Look forward to hearing from you.

-Souvik

B

Bmedge

Participant

same

ndcgraphAuthor

Known Participant

Very frustrating... hopefully Adobe updates the app soon to fix it

S_S

Community Manager

Hi @ndcgraph @Bmedge,

Hope you are doing well. Sorry for your experience with Adobe scan.

Would you mind sharing a few pieces of information for better investigation:

1. The application version of Adobe Scan you are using;

2. The OS [Android / iOS] you are using and its version;

3. A screen recording of what exactly happens when you try to capture.

Also, have you tried using the different modes to click the images and see the same issue with the focus?

Look forward to hearing from you.

-Souvik.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded