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denny_7924
Participant
April 16, 2025
Answered

Can’t delete file with a lock symbol

  • April 16, 2025
  • 1 reply
  • 730 views

Can't delete a file with a lock symbol. 

Correct answer denny_7924

Problem solved. I had to enable on the iPhone in the Acrobat App "Background App Refresh".

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 16, 2025

Hi there

I hope you're doing well, and thank you for reaching out.

Could you please share a few more details about the issue you're experiencing? Specifically, which app are you using to view and delete the file?

It would also be very helpful if you could share a short video recording showing the steps you're taking and where the issue occurs. This will help us better understand the problem and assist you more effectively.

 

Additionally, for self-help and future reference please check the help page (https://adobe.ly/43Rwx2X)

 

 

D
denny_7924AuthorCorrect answer
Participant
April 17, 2025

Problem solved. I had to enable on the iPhone in the Acrobat App "Background App Refresh".

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