Skip to main content
M
Matt23568634utx2
New Participant
March 13, 2022
Question

Can’t send scan out?

  • March 13, 2022
  • 3 replies
  • 492 views

The app worked flawlessly for a long time. Now no matter what I do I can not export any of my scans. Please help

This topic has been closed for replies.

3 replies

L
Loren27553607mmhr
New Participant
December 13, 2022

I'm having the exact same thing going on with me!! I upgraded to premium as well. Nothing seems to be working. Did you ever get it situated? These are the errors I'm getting.

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 13, 2022

Hi @Loren27553607mmhr,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. The application version of Adobe Scan you are using;

2. The iOS version you are using on your device;

3. A screen recording of the workflow if this occurs in every instance.

 

Also, if you could save a copy of any PDF on which you see the error and could share it with us, it would be great.

 

Look forward to hearing from you.

 

-Souvik

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 14, 2022

    Hi @Matt23568634utx2 

     

    Would you mind sharing a few details to understand the issue better?

    1. OS version?

    2. Application version?

    3. Is there an error while trying to export the PDF?

    Make sure that the app is updated to the latest version.

     

    We are looking forward to hearing back from you.

     

    Thanks,

    Harsh

    M
    Matt23568634utx2Author
    New Participant
    March 14, 2022

    The app is fully updated version 22/2/22. There is no error. I am using an iPhone pro 11. Texting the scan will work but email will not. I have turned on and off my phone and tried deleting and reinstalling app. Nothing seems to work. I even signed up for premium service but still does not work

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 15, 2022

    Hi Matt,

    Thanks for providing the details. Please make sure that you are following the correct workflow while sharing the scan via email. Here is a help document you can refer to: 

    https://www.adobe.com/devnet-docs/adobescan/ios/en/workingwithfiles.html#share-scans-via-email

    If it still does not work, please share a screen recording video that shows the issue clearly.

     

    Thanks,

    Harsh

    Bernd Alheit
    Bernd Alheit
    Community Expert
    March 14, 2022

    What happens when you try it?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices