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Cropping and moving around the editor is reversed

New Here ,
May 08, 2023 May 08, 2023

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Hello im using the adobe scan app for a while and recently, when I want to crop and edit the papers after I taked a scan, the app seems to be broken or something. When i move the screen or tries to position the crop lines, it do it reveresed - I'm moving the image left but it moves it to the right for example.

 

I have a video of this happens. What can i do?

Thank you.

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Android , PDF forms

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Adobe Employee ,
May 19, 2023 May 19, 2023

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Hi @Sipov,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Have you checked if the files are not mirrored when you are in editing mode?

 

Also, a few pieces of information would be helpful:

1. The application version of Adobe Scan you are using (go to Profile-> About Adobe Scan);

2. The OS [iOS/Android] you are using;

3. The screen recording of the situation for better understanding.

 

Also, we suggest using the latest version of Adobe Scna for better results.

 

Look forward to hearing from you.

 

-Souvik

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