Error. Unable to sign in. Please try again later

Question

I'm unable to log into Adobe Scan app on my iphone 12 pro max with iOS 18.5.  I have repeatedly receieved the message "Error.  Unable to sign in.  Please try again later."  I've read through other similar community posts here without success.  I've searched online and tried everything that the AI search recommended such as clearing cache.  I am able to sign into my adobe reader app but none of my scans show up there.  I have a few important documents that I need access to.  Please advise.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out. We are sorry to hear that you are unable to login to Adobe Scan app and tried some trouble shooting steps with no luck.

As mentioned, you are able to log in to the Acrobat Reader app but not the Adobe Scan app. Please check for any pending/missing updates, try updating the Adobe Scan app to the latest version available on the App Store, reboot the device once, and see if that works.

If it still doesn't work, please go to https://adobe.ly/3SKkPjV and login with your Adobe credentials and check for the scanned files under the 'Scans' header and try to download it to your device locally and open with Acrobat Mobile app.

Additionally, you may also download all the scanned files to your device locally as a backup before removing the Scan app from your device and redownloading it from the App Store.

For future reference and self help please check the help page https://adobe.ly/4l5HvY4

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